DW
Darren W
1 reviews | Active since Dec 2015
15 Dec 2015, 10:02
booking problem, call centre just doesnt answer
I made an online booking, paid my money (it came off my bank account immediately) and then received an email 10 minutes later to say that my booking has been cancelled because I haven't paid.<br> <br> I call their call centre 4 times, hang on for 10-15 each time only to be cut-off before being assisted. USELESS!!!!!<br> <br> They now have MY money, and I have no booking for Thursday. <br> <br> I have also tried to email them, and get an automated response \If you have not received any feedback within 48 hours please contact us."<br> <br> How's that for poor customer service?????"""
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playmoregolf's replyOfficial
15 Dec 2015, 14:29Hello Darkwing!,
Good Day Darren
Let me start by thanking you for this valuable feedback as it certainly allows us to rectify the shortfalls.
Secondly I sincerely apologise for the frustration you have experienced. As per our conversation, please contact me on my email adress should you have any queries.
Kind Regards
Euginia Mbekwa
Good Day Darren
Let me start by thanking you for this valuable feedback as it certainly allows us to rectify the shortfalls.
Secondly I sincerely apologise for the frustration you have experienced. As per our conversation, please contact me on my email adress should you have any queries.
Kind Regards
Euginia Mbekwa
playmoregolf's reply15 Dec 2015, 14:29
Official
Hello Darkwing!,
Good Day Darren
Let me start by thanking you for this valuable feedback as it certainly allows us to rectify the shortfalls.
Secondly I sincerely apologise for the frustration you have experienced. As per our conversation, please contact me on my email adress should you have any queries.
Kind Regards
Euginia Mbekwa
Good Day Darren
Let me start by thanking you for this valuable feedback as it certainly allows us to rectify the shortfalls.
Secondly I sincerely apologise for the frustration you have experienced. As per our conversation, please contact me on my email adress should you have any queries.
Kind Regards
Euginia Mbekwa