BAD SERVICE NEVER RESPOND

After trying to make contact via email more than 6 times, and trying to phone in about 4 times only to hold for more than 10 minutes and deciding to wait for them, I find that my account has been disabled and I am a guest. The reason behind this is because I was contacted for a promo in December for a once off payment to add 2 free games to my account. After making the payment I only received 1 of the said free games, and only saw the other in February. But come End of January the debit order runs for an upgraded packages of PMG2. So they automatically upgraded my account without consent. I reversed the debit order as no consent was given for this, however ahead of time sent through an email, after about a week I was told to contact a ********** in order to rectify this. She also, did not get back to me at all. So how in the world do you run a company where you are quick to take money and sign up for packages but never respond to any of your customers queries. As it stands now I am unable to book anything, thus the golf for next week is *****ed as the friends already booked themselves and someone will most likely book my spot as there is no help or feedback from this place.