SO
Shaun O
1 reviews | Active since Nov 2013
17 Jun 2020, 16:32
Bad Customer Service - have become *********** and unprofessional
Numerous bad experiences with PMG. Latest one is my booking was cancelled less than 24 hours before tee off. They didn't give me back my credit and I have lost out on booking another slot. Plenty of excuses, but customer service is just about non existent ... also completely *********** and unprofessional. Please heed this warning to anybody thinking of joining. I most likely will cancel my contract soon.
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Replies (2)
playmoregolf's replyOfficial
17 Jun 2020, 16:57Dear Shaun O,
Thank you for your response. What you probably are not aware is that golf has opened up at only 50% capacity in tee sheets than previously enjoyed. Also we are in the middle of winter with less tee times/daylight already available. New regulations around Covid 19, level 3, enforce this (12 min intervals). playmoregolf partner clubs in trying to fill unused tee times. With only 50% capacity, limited day light, a long weekend, only a few hours to change tee sheets into new regulations and membership at clubs demanding their rights to play in available times at their clubs, it has been a difficult period for us to confirm tee times, this past weekend.
However things have changed and our team has been working tirelessly behind the system and all thru the long weekend, to gain access to as many courses going forward. We thank you for your understanding. It is not our intention to upset any of our membership and we have tried to be in contact, be upfront and honest and respond as best as possible to our base, in order to assist our members and keep on delivering incredible value and availability thru playmoregolf.
I will ask our team to call you and try assist with your next booking.
Your playmoregolf Team
Thank you for your response. What you probably are not aware is that golf has opened up at only 50% capacity in tee sheets than previously enjoyed. Also we are in the middle of winter with less tee times/daylight already available. New regulations around Covid 19, level 3, enforce this (12 min intervals). playmoregolf partner clubs in trying to fill unused tee times. With only 50% capacity, limited day light, a long weekend, only a few hours to change tee sheets into new regulations and membership at clubs demanding their rights to play in available times at their clubs, it has been a difficult period for us to confirm tee times, this past weekend.
However things have changed and our team has been working tirelessly behind the system and all thru the long weekend, to gain access to as many courses going forward. We thank you for your understanding. It is not our intention to upset any of our membership and we have tried to be in contact, be upfront and honest and respond as best as possible to our base, in order to assist our members and keep on delivering incredible value and availability thru playmoregolf.
I will ask our team to call you and try assist with your next booking.
Your playmoregolf Team
playmoregolf's reply17 Jun 2020, 16:57
Official
Dear Shaun O,
Thank you for your response. What you probably are not aware is that golf has opened up at only 50% capacity in tee sheets than previously enjoyed. Also we are in the middle of winter with less tee times/daylight already available. New regulations around Covid 19, level 3, enforce this (12 min intervals). playmoregolf partner clubs in trying to fill unused tee times. With only 50% capacity, limited day light, a long weekend, only a few hours to change tee sheets into new regulations and membership at clubs demanding their rights to play in available times at their clubs, it has been a difficult period for us to confirm tee times, this past weekend.
However things have changed and our team has been working tirelessly behind the system and all thru the long weekend, to gain access to as many courses going forward. We thank you for your understanding. It is not our intention to upset any of our membership and we have tried to be in contact, be upfront and honest and respond as best as possible to our base, in order to assist our members and keep on delivering incredible value and availability thru playmoregolf.
I will ask our team to call you and try assist with your next booking.
Your playmoregolf Team
Thank you for your response. What you probably are not aware is that golf has opened up at only 50% capacity in tee sheets than previously enjoyed. Also we are in the middle of winter with less tee times/daylight already available. New regulations around Covid 19, level 3, enforce this (12 min intervals). playmoregolf partner clubs in trying to fill unused tee times. With only 50% capacity, limited day light, a long weekend, only a few hours to change tee sheets into new regulations and membership at clubs demanding their rights to play in available times at their clubs, it has been a difficult period for us to confirm tee times, this past weekend.
However things have changed and our team has been working tirelessly behind the system and all thru the long weekend, to gain access to as many courses going forward. We thank you for your understanding. It is not our intention to upset any of our membership and we have tried to be in contact, be upfront and honest and respond as best as possible to our base, in order to assist our members and keep on delivering incredible value and availability thru playmoregolf.
I will ask our team to call you and try assist with your next booking.
Your playmoregolf Team
SO
Shaun O's updateReviewer Update
17 Jun 2020, 17:05 No accountability and plenty of excuses! Seriously disappointed with this service.
SO
Shaun O's update17 Jun 2020, 17:05
Reviewer Update
No accountability and plenty of excuses! Seriously disappointed with this service.