Appalling customer service

I joined more golf on the 4th December 2018 aswell as a membership through one of their recommended clubs (white river country club), after being debited twice in 1 month, to this day I still dont have any feedback in regards to my HNA nr or membership with white river. Phoned customer care and its always the same response " we will get back to you" which ofcourse they never do... after 5 attempts to get anything out of this company I will be canceling my subscription with more golf. Terrible service, period.