Play live is a ****

I received a cash back of R600 and I played it and won 27000 back. When I attempted to withdraw they cancelled my withdrawal referring me to some regulation in their policy saying there is a x16 wager on wins. This is the 3rd time I experienced this. I am severely disappointed because they basically ****** me. I think it’s time to cancel this online gambling platform they lure people in and refuse to do payouts and hide behind the wagering thing.