Disgusting Service

Appalling service. I first contacted them in mid-December 2020 and I was told over the phone that it would cost no more than R300 to fix the stick drift on my Xbox controller. Although slightly more expensive than other shops, I thought that they would fix it properly given the slight premium and I was told it would only take 2 to 3 days. I took my controller in and after constant follow-ups I was eventually told on the 23rd of December by the owner/manager (in a very hostile manner) that they would be closing and that I should fetch my controller if I wasn't satisfied with the delays, it was also during this call that he said it would cost no more than R500 (more than the R250 he originally stated, I queried him about this and he said that he never told me that it was R250). I told him that I would not be paying R500 and I complained about the delays he said that he would check with the technicians and get back to me. The manager/owner called me back and apologized for how he spoke to me and that he would see what he could do. the next day I called back and he advised that they had 'fixed' the controller. I went to collect and to my surprise the price was now R 380; I tired of waiting and had nowhere else to take it over the festive season and so I paid the R 380. As I got home I tested the controller and the stick drift was worse than before and the R3 button was no longer working. I took it back when they opened in January 2021, and it was still not working after I collected it. This carried on until the 4th time that I went back (in February 2021) and the lady told me that they did not try and fix it because they tested it and it worked and that I must bring my Xbox in. It must be borne in mind that they never messaged/contacted to tell me to collect, I had to keep calling to see when the controller was ready. I went home and I sent the lady a video showing her that the stick drift was terrible and I showed her that my old controller did not do this. The lady said that although she agreed with me, their technicians said it was working. I told her that if they could not fix it I wanted a refund and I would just buy a new controller and she said that she was very sorry and that I was a very patient customer and she would speak to the owner. She then responded on 22 February by stating that the owner said that he would only refund me R 190 and that I must bring the controller back to put the old parts in the controller (3 months later). I do not trust them at all and will not going back there ever again. They clearly thought that I only had one controller and that I would blindly take my Xbox in for 'repairs' so that they could rip me off again. I have never in my life experienced such disgusting service and I would caution anyone wanting to use them.