WJ
Whitney J
1 reviews | Active since Oct 2024
04 Oct 2024, 08:10
Very disappointed!!!
I've played the amazing money machine slot till my wagering bonus was 100.0%. I had over R400 credits and bet on R1. When I made another bet, my money disappeared and my credit was R98. I've logged a ticket and sent an email with a screenshot but no responds.
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Play.co.za's replyOfficial
04 Oct 2024, 18:26Good day Whitney
I see that our agent has responded to your ticket earlier.
I see that our agent has responded to your ticket earlier.
Please note that the free bonus in question had a maximum cap. As a result, once the wagering requirements were fulfilled, only the capped amount was transferred to your main balance. In this instance, R100 was transferred.
Kind Regards
PLAY.co.za Support Team
Play.co.za's reply04 Oct 2024, 18:26
Official
Good day Whitney
I see that our agent has responded to your ticket earlier.
I see that our agent has responded to your ticket earlier.
Please note that the free bonus in question had a maximum cap. As a result, once the wagering requirements were fulfilled, only the capped amount was transferred to your main balance. In this instance, R100 was transferred.
Kind Regards
PLAY.co.za Support Team