CV
Cornel V
1 reviews | Active since Jul 2011
19 Sept 2025, 16:43
Useless Support
The withdrawal system is horrible. They don't state it on the website. But you only allow 2 withdrawals a day. Then, if it's a Friday like today, forget it. They won't help you. You must let them keep your money the whole weekend. After asking very nicely, their support team does nothing. Beware. Terrible support. If it stated that I'm only allowed 2 withdrawals in a day. I wouldn't have deposited again. Now I must wait till Monday to get my R4400 out. Unacceptable
Helpful (0)
Replies (1)0
Replies (1)
Play.co.za's replyOfficial
22 Sept 2025, 11:10Hi Cornel,
Thank you for taking the time to share your feedback. We’d like to clarify a few important details regarding your experience.
Our support team did in fact assist you on Friday and went the extra mile to allocate a 3rd withdrawal to your account, over and above our daily instant withdrawal limit. As a result, you were able to successfully make your 3rd withdrawal of R5514 on the same day.
We now offer instant withdrawals to all players, with a standard limit of 2 instant withdrawals per day. This limit is clearly communicated and helps us ensure a secure and reliable service for all users.
On this occasion, our team made an exception to assist you, and we’re glad we could help you access your funds immediately.
We’re sorry for any misunderstanding and appreciate your feedback, which helps us improve our communication and service.
Play.co.za
Concierge team 💜
Thank you for taking the time to share your feedback. We’d like to clarify a few important details regarding your experience.
Our support team did in fact assist you on Friday and went the extra mile to allocate a 3rd withdrawal to your account, over and above our daily instant withdrawal limit. As a result, you were able to successfully make your 3rd withdrawal of R5514 on the same day.
We now offer instant withdrawals to all players, with a standard limit of 2 instant withdrawals per day. This limit is clearly communicated and helps us ensure a secure and reliable service for all users.
On this occasion, our team made an exception to assist you, and we’re glad we could help you access your funds immediately.
We’re sorry for any misunderstanding and appreciate your feedback, which helps us improve our communication and service.
Play.co.za
Concierge team 💜
Play.co.za's reply22 Sept 2025, 11:10
Official
Hi Cornel,
Thank you for taking the time to share your feedback. We’d like to clarify a few important details regarding your experience.
Our support team did in fact assist you on Friday and went the extra mile to allocate a 3rd withdrawal to your account, over and above our daily instant withdrawal limit. As a result, you were able to successfully make your 3rd withdrawal of R5514 on the same day.
We now offer instant withdrawals to all players, with a standard limit of 2 instant withdrawals per day. This limit is clearly communicated and helps us ensure a secure and reliable service for all users.
On this occasion, our team made an exception to assist you, and we’re glad we could help you access your funds immediately.
We’re sorry for any misunderstanding and appreciate your feedback, which helps us improve our communication and service.
Play.co.za
Concierge team 💜
Thank you for taking the time to share your feedback. We’d like to clarify a few important details regarding your experience.
Our support team did in fact assist you on Friday and went the extra mile to allocate a 3rd withdrawal to your account, over and above our daily instant withdrawal limit. As a result, you were able to successfully make your 3rd withdrawal of R5514 on the same day.
We now offer instant withdrawals to all players, with a standard limit of 2 instant withdrawals per day. This limit is clearly communicated and helps us ensure a secure and reliable service for all users.
On this occasion, our team made an exception to assist you, and we’re glad we could help you access your funds immediately.
We’re sorry for any misunderstanding and appreciate your feedback, which helps us improve our communication and service.
Play.co.za
Concierge team 💜