VS
Virginia S
1 reviews | Active since Aug 2023
15 Feb 2024, 13:09
Unhappy customer ever
Now lately m experiencing just VERY poor service with play.co.za at first last week i made an withdrawal of R1300 mistakenly i switched two numbers on my bank account number i explained to them they said they already processed the money which betting site does that coz they had to save my bank account number within their system never got my money till now secondly i made an deposit of R100 have being sending them emails called they make sure they cut you very short on calls and hide behind emails worse betting site ever!!!
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Play.co.za's replyOfficial
21 Feb 2024, 17:19Dear Virginia
I am sorry that you have had this experience.
We have since received a notification from the bank returning your payment due to incorrect bank account number, we have since credited your account and sent you an email to confirm your funds should reflect back into your Play.co.za account. Please ensure to use the correct bank details when requesting a withdrawal to avoid any delays.
Should you have any further questions, please do not hesitate to contact our support team at ***.
Kind regards
The Play.co.za Team
I am sorry that you have had this experience.
We have since received a notification from the bank returning your payment due to incorrect bank account number, we have since credited your account and sent you an email to confirm your funds should reflect back into your Play.co.za account. Please ensure to use the correct bank details when requesting a withdrawal to avoid any delays.
Should you have any further questions, please do not hesitate to contact our support team at ***.
Kind regards
The Play.co.za Team
Play.co.za's reply21 Feb 2024, 17:19
Official
Dear Virginia
I am sorry that you have had this experience.
We have since received a notification from the bank returning your payment due to incorrect bank account number, we have since credited your account and sent you an email to confirm your funds should reflect back into your Play.co.za account. Please ensure to use the correct bank details when requesting a withdrawal to avoid any delays.
Should you have any further questions, please do not hesitate to contact our support team at ***.
Kind regards
The Play.co.za Team
I am sorry that you have had this experience.
We have since received a notification from the bank returning your payment due to incorrect bank account number, we have since credited your account and sent you an email to confirm your funds should reflect back into your Play.co.za account. Please ensure to use the correct bank details when requesting a withdrawal to avoid any delays.
Should you have any further questions, please do not hesitate to contact our support team at ***.
Kind regards
The Play.co.za Team