WB
William B

1 reviews | Active since Oct 2020

05 Nov 2026, 05:50

Stay away - pathetic RTP

Stay away, unbelievably bad RTP. Just as bad as that other purple and yellow provider. 18 grand down over the last week with no decent wins to show. Borderline **** if you ask me. Time to close the account

1
Replies (3)
Play.co.za
Play.co.za's reply05 Nov 2026, 10:07
Official

Hi William,

We’re sorry to hear about your recent experience, and we understand how hard a week like that must have been.

It’s disheartening when the reels just don’t spin in your favour, especially over several sessions, and we don’t take your frustration lightly.

All our games run on certified random number generators, so every outcome is random and independent, as it is at all licensed operators.

If you’d like to close your account or take a break, our Responsible Gambling team can help at ***, or you can reach us on live chat at www.play.co.za.

If you’d like to talk to someone, free and confidential support is available on ***, or via WhatsApp on *** (send HELP).

Warm regards,

Layla Davids | Customer Support Team | Play.co.za

WB
William B's update05 Nov 2026, 13:14
Reviewer Update
To any one reading this it’s worse than I originally thought. R23500 deposited since my last withdrawal from this nonsense site.
Play.co.za
Play.co.za's reply05 Nov 2026, 15:10
Official

Hi William,

Thank you for sharing this, and we’re truly sorry things have felt this way for you.

We’d really like to support you directly. Our Responsible Gambling team can help close your account, set limits or arrange a break, at *** or on live chat at www.play.co.za.

If it would help to talk things through with someone, free and confidential support is available any time on ***, or via WhatsApp on *** (send HELP).

Warm regards,

Layla Davids | Customer Support Team | Play.co.za