MG
Mark G
1 reviews | Active since Oct 2018
16 Feb 2026, 14:52
Refusing to remove my account
Very disappointed in this casino I have asked in writing to be removed from the casino and for them to close my account but they are refusing to do this and say they cannot only the gaming board can do this
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Play.co.za's replyOfficial
16 Feb 2026, 15:01Hello Mark,
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation.
Due to financial and regulatory requirements, we are not permitted to permanently remove or delete player accounts from our system. As a licensed operator, we are required to retain certain account records in line with gaming board and financial compliance regulations. This is why only the relevant Gaming Board has the authority to process formal account closures as self exclusions.
That said, your account control and wellbeing are very important to us. We are able to assist by implementing deposit limits on your account to help you manage your activity more effectively. If you would like us to apply a limit, please contact our support team and we will gladly arrange this for you.
If you would prefer not to receive SMS communications from us, you can opt out at any time by replying STOP to any promotional SMS.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team directly. We’re here to help.
Play Customer Support 💜
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation.
Due to financial and regulatory requirements, we are not permitted to permanently remove or delete player accounts from our system. As a licensed operator, we are required to retain certain account records in line with gaming board and financial compliance regulations. This is why only the relevant Gaming Board has the authority to process formal account closures as self exclusions.
That said, your account control and wellbeing are very important to us. We are able to assist by implementing deposit limits on your account to help you manage your activity more effectively. If you would like us to apply a limit, please contact our support team and we will gladly arrange this for you.
If you would prefer not to receive SMS communications from us, you can opt out at any time by replying STOP to any promotional SMS.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team directly. We’re here to help.
Play Customer Support 💜
Best regards,
Play.co.za's reply16 Feb 2026, 15:01
Official
Hello Mark,
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation.
Due to financial and regulatory requirements, we are not permitted to permanently remove or delete player accounts from our system. As a licensed operator, we are required to retain certain account records in line with gaming board and financial compliance regulations. This is why only the relevant Gaming Board has the authority to process formal account closures as self exclusions.
That said, your account control and wellbeing are very important to us. We are able to assist by implementing deposit limits on your account to help you manage your activity more effectively. If you would like us to apply a limit, please contact our support team and we will gladly arrange this for you.
If you would prefer not to receive SMS communications from us, you can opt out at any time by replying STOP to any promotional SMS.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team directly. We’re here to help.
Play Customer Support 💜
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation.
Due to financial and regulatory requirements, we are not permitted to permanently remove or delete player accounts from our system. As a licensed operator, we are required to retain certain account records in line with gaming board and financial compliance regulations. This is why only the relevant Gaming Board has the authority to process formal account closures as self exclusions.
That said, your account control and wellbeing are very important to us. We are able to assist by implementing deposit limits on your account to help you manage your activity more effectively. If you would like us to apply a limit, please contact our support team and we will gladly arrange this for you.
If you would prefer not to receive SMS communications from us, you can opt out at any time by replying STOP to any promotional SMS.
If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team directly. We’re here to help.
Play Customer Support 💜
Best regards,