Play.co.za's ampty promises

I think this is my 3rd time or so complaining about their games malfunctiongs and they always say that they will sort it out but never do. I do get that this is somehow their strategic way of collecting money from people. Play is really no longer cool to play on really, it is really pathetic how one faces the same problem over and over. One other thing there is a lady by the name Van Wyk on their support, she i the worst of all, rude as ****. I think she hates her job because she isn't very nice. This guys have been making promises about fixing their games but never keep them.