EP
Eugene P
1 reviews | Active since Jan 2024
16 Sept 2025, 19:42
Play.co.za system gone bad
When I started playing on this platform I counted my wins against my loosers which was not bad although my losses were more but it wasn't that bad but for the past few months I haven't won anything , even when you get bonuses and need to wager it to 100% but you don't even get to 10% most of the time not even 5%. There system has also becoming very glitche you can actually see how at jumps .
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Replies (1)
Play.co.za's replyOfficial
17 Sept 2025, 12:28Hi Eugene,
Thank you for taking the time to share your experience.
We’d like to reassure you that overall, your account does not reflect any net losses. In fact, you’ve successfully withdrawn more than you have deposited. That said, we do understand your concern — big wins don’t always come as often as we would like, and it’s important to remember that slot outcomes are completely unpredictable. Each spin is independent, so expectations of regular wins can’t always be met.
Regarding the glitches you mentioned: our platform runs on high-quality graphics, so issues can occur if there are too many windows open or if the cell connection is unstable. To improve your experience, we recommend ensuring a stable internet connection and closing unused applications or tabs. If you ever continue to encounter “glitches,” please don’t hesitate to reach out — our support team is always available and ready to assist you.
We truly value your feedback and wish you the best of luck in your future play.
Have a lucky Day 🍀
Robyn Smith
Play.co.za
Head of customer support
Thank you for taking the time to share your experience.
We’d like to reassure you that overall, your account does not reflect any net losses. In fact, you’ve successfully withdrawn more than you have deposited. That said, we do understand your concern — big wins don’t always come as often as we would like, and it’s important to remember that slot outcomes are completely unpredictable. Each spin is independent, so expectations of regular wins can’t always be met.
Regarding the glitches you mentioned: our platform runs on high-quality graphics, so issues can occur if there are too many windows open or if the cell connection is unstable. To improve your experience, we recommend ensuring a stable internet connection and closing unused applications or tabs. If you ever continue to encounter “glitches,” please don’t hesitate to reach out — our support team is always available and ready to assist you.
We truly value your feedback and wish you the best of luck in your future play.
Have a lucky Day 🍀
Robyn Smith
Play.co.za
Head of customer support
Play.co.za's reply17 Sept 2025, 12:28
Official
Hi Eugene,
Thank you for taking the time to share your experience.
We’d like to reassure you that overall, your account does not reflect any net losses. In fact, you’ve successfully withdrawn more than you have deposited. That said, we do understand your concern — big wins don’t always come as often as we would like, and it’s important to remember that slot outcomes are completely unpredictable. Each spin is independent, so expectations of regular wins can’t always be met.
Regarding the glitches you mentioned: our platform runs on high-quality graphics, so issues can occur if there are too many windows open or if the cell connection is unstable. To improve your experience, we recommend ensuring a stable internet connection and closing unused applications or tabs. If you ever continue to encounter “glitches,” please don’t hesitate to reach out — our support team is always available and ready to assist you.
We truly value your feedback and wish you the best of luck in your future play.
Have a lucky Day 🍀
Robyn Smith
Play.co.za
Head of customer support
Thank you for taking the time to share your experience.
We’d like to reassure you that overall, your account does not reflect any net losses. In fact, you’ve successfully withdrawn more than you have deposited. That said, we do understand your concern — big wins don’t always come as often as we would like, and it’s important to remember that slot outcomes are completely unpredictable. Each spin is independent, so expectations of regular wins can’t always be met.
Regarding the glitches you mentioned: our platform runs on high-quality graphics, so issues can occur if there are too many windows open or if the cell connection is unstable. To improve your experience, we recommend ensuring a stable internet connection and closing unused applications or tabs. If you ever continue to encounter “glitches,” please don’t hesitate to reach out — our support team is always available and ready to assist you.
We truly value your feedback and wish you the best of luck in your future play.
Have a lucky Day 🍀
Robyn Smith
Play.co.za
Head of customer support