CM
Chiboe M
1 reviews | Active since Jan 2025
29 Aug 2025, 11:31
Play.co.za did Me dirty
Play slot did me dirty today . I had place for the money only to get R187 after wagering . I deposited R50 and got a bonus of 75% . I wagered the bonus . When it was on 98% my balance was R750 . Only to get R187 . When I text their agent they tell me that the max cap is ×5 . Why I didn't get that R250 of the max cap. Play slot I need answers .
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Play.co.za's replyOfficial
29 Aug 2025, 11:46Hi Chiboe, thank you for sharing your experience with us.
We’d like to clarify how the bonus terms work: when you received your 75% bonus of R37.50, it came with a maximum withdrawal cap of 5× the bonus amount. This means the maximum that can be cashed out from that specific bonus is R187.50 (R37.50 × 5), regardless of the balance you build while wagering.We understand this can feel disappointing, especially when your in-game balance goes much higher during wagering. However, these limits are in place to keep bonuses fair and sustainable for all players, and they are outlined in our Bonus Terms & Conditions.
Your deposit of R50 is never capped — you are always free to withdraw winnings generated directly from deposit funds. But for the bonus portion, the cap only applies to the bonus amount itself, not the deposit + bonus combined.
We appreciate your feedback, and we’ll pass it on to our team to ensure our terms are communicated as clearly as possible. If you’d like, please reach out to our support team directly and we’ll gladly walk you through the terms step by step.
Thank you for playing with us, and we hope your next session brings you better luck!
Have a lovely day,
The Play.co.za Team 💜
We’d like to clarify how the bonus terms work: when you received your 75% bonus of R37.50, it came with a maximum withdrawal cap of 5× the bonus amount. This means the maximum that can be cashed out from that specific bonus is R187.50 (R37.50 × 5), regardless of the balance you build while wagering.We understand this can feel disappointing, especially when your in-game balance goes much higher during wagering. However, these limits are in place to keep bonuses fair and sustainable for all players, and they are outlined in our Bonus Terms & Conditions.
Your deposit of R50 is never capped — you are always free to withdraw winnings generated directly from deposit funds. But for the bonus portion, the cap only applies to the bonus amount itself, not the deposit + bonus combined.
We appreciate your feedback, and we’ll pass it on to our team to ensure our terms are communicated as clearly as possible. If you’d like, please reach out to our support team directly and we’ll gladly walk you through the terms step by step.
Thank you for playing with us, and we hope your next session brings you better luck!
Have a lovely day,
The Play.co.za Team 💜
Play.co.za's reply29 Aug 2025, 11:46
Official
Hi Chiboe, thank you for sharing your experience with us.
We’d like to clarify how the bonus terms work: when you received your 75% bonus of R37.50, it came with a maximum withdrawal cap of 5× the bonus amount. This means the maximum that can be cashed out from that specific bonus is R187.50 (R37.50 × 5), regardless of the balance you build while wagering.We understand this can feel disappointing, especially when your in-game balance goes much higher during wagering. However, these limits are in place to keep bonuses fair and sustainable for all players, and they are outlined in our Bonus Terms & Conditions.
Your deposit of R50 is never capped — you are always free to withdraw winnings generated directly from deposit funds. But for the bonus portion, the cap only applies to the bonus amount itself, not the deposit + bonus combined.
We appreciate your feedback, and we’ll pass it on to our team to ensure our terms are communicated as clearly as possible. If you’d like, please reach out to our support team directly and we’ll gladly walk you through the terms step by step.
Thank you for playing with us, and we hope your next session brings you better luck!
Have a lovely day,
The Play.co.za Team 💜
We’d like to clarify how the bonus terms work: when you received your 75% bonus of R37.50, it came with a maximum withdrawal cap of 5× the bonus amount. This means the maximum that can be cashed out from that specific bonus is R187.50 (R37.50 × 5), regardless of the balance you build while wagering.We understand this can feel disappointing, especially when your in-game balance goes much higher during wagering. However, these limits are in place to keep bonuses fair and sustainable for all players, and they are outlined in our Bonus Terms & Conditions.
Your deposit of R50 is never capped — you are always free to withdraw winnings generated directly from deposit funds. But for the bonus portion, the cap only applies to the bonus amount itself, not the deposit + bonus combined.
We appreciate your feedback, and we’ll pass it on to our team to ensure our terms are communicated as clearly as possible. If you’d like, please reach out to our support team directly and we’ll gladly walk you through the terms step by step.
Thank you for playing with us, and we hope your next session brings you better luck!
Have a lovely day,
The Play.co.za Team 💜