Play.co.za *********

Le play.co.za is not holding up their end when it comes to responsible gambling. They are in encouraging the surging problem that we have in this country of gambling addiction. I have on several occasions requested that my account with them to be permanently locked and I have pleaded with them to lock my account so that I do not get access even upon request. However I relapsed and I was able to regain access to my betting account on request. The agents will always say that up until they receive a self-exclusion application from the WCGRB play cannot permanently lock my account and I can always request to have the account active. No matter how much I emphasized that I have a gambling problem it would always respond by telling me that they cannot permanently lock my account. I have made such a request on other betting platforms and they did not hesitate to lock me out and I have not regained access to those accounts upon request. play.co.za is not in support of responsible gambling instead they look to make profit out of problematic gamblers by allowing them onto their platforms. Even when they have requested for the account to be permanently closed. I hope that this out cry will make play.co.za reflect on their terms and conditions when it comes to responsible gambling and act ethically and be considerate to people's well-being and not chase profit out of people's misery.