TZ
Tracey Z
1 reviews | Active since Feb 2024
17 Feb 2024, 21:56
Not happy
I deposited 100 rand then I got a bonus of 150 played my bonus won 700 rand wanted to withdraw it they wouldn't let, I then deposited 50rand and carried on playing with my bonus at the top of the game it said wagering bonus 85% from 100% I had a balance of 1100 the next thing it was gone apparently it expires, why give you bonuses and you can't withdraw them and then it expires they are the worst casino platform to play you go to chat live with them it's offline you have to log a ticket useless.
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Play.co.za's replyOfficial
21 Feb 2024, 16:09Dear Tracey,
Thank you for your email.
Upon reviewing your account, we have observed that you opted for a R150.00 Bonus following your deposit. It's important to note that our bonuses are entirely optional, and they come with specific terms and conditions.
Part of these terms includes a predetermined wagering amount and expiry date, both of which are industry-related. These details can be found in our bonus terms and conditions. We highly recommend fami****ising yourself with these terms before redeeming or activating future promotions.
Kind regards,
The Play.co.za Team
Thank you for your email.
Upon reviewing your account, we have observed that you opted for a R150.00 Bonus following your deposit. It's important to note that our bonuses are entirely optional, and they come with specific terms and conditions.
Part of these terms includes a predetermined wagering amount and expiry date, both of which are industry-related. These details can be found in our bonus terms and conditions. We highly recommend fami****ising yourself with these terms before redeeming or activating future promotions.
Kind regards,
The Play.co.za Team
Play.co.za's reply21 Feb 2024, 16:09
Official
Dear Tracey,
Thank you for your email.
Upon reviewing your account, we have observed that you opted for a R150.00 Bonus following your deposit. It's important to note that our bonuses are entirely optional, and they come with specific terms and conditions.
Part of these terms includes a predetermined wagering amount and expiry date, both of which are industry-related. These details can be found in our bonus terms and conditions. We highly recommend fami****ising yourself with these terms before redeeming or activating future promotions.
Kind regards,
The Play.co.za Team
Thank you for your email.
Upon reviewing your account, we have observed that you opted for a R150.00 Bonus following your deposit. It's important to note that our bonuses are entirely optional, and they come with specific terms and conditions.
Part of these terms includes a predetermined wagering amount and expiry date, both of which are industry-related. These details can be found in our bonus terms and conditions. We highly recommend fami****ising yourself with these terms before redeeming or activating future promotions.
Kind regards,
The Play.co.za Team