DM
Dylan M

1 reviews | Active since Apr 2022

26 Jan 2024, 10:50

Matching bonus and funds dissappearing

When you sign up, you get to choose between two options. A R50 bonus or 100% matching bonus. I chose the maching bonus and deposited R200. After depositing it, my initial deposit was no longer able to withdraw. Now that's not the issue. The issue is to wager your bonus. I went and did R250 bets like 20 times and I was still unable to withdraw. After all the bets I lost the money and my bonus wagering was only at 67%? This is rough. I mean how much money do you have to bet in order to wager your bonus???

With other casino's, if you get a bonus then you get to play with the bonus and still withdraw your own money that was initially deposited. Which makes it a nice and intriguing way to capture customers. This process with play has now just upset me and I'll never use it again. I was testing the waters as I gamble often and this was just a horrible experience.

Another complaint. At one point I had R1067 or so in my balance. Then all of a sudden when I placed a R250 bet, my balanced dropped to R500 even before the roulette table started rolling. DO NOT TRUST THESE GUYS.

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Replies (1)
Play.co.za
Play.co.za's reply10 Apr 2024, 11:34
Official
Morning Dylan

I have reviewed your account again. The wagering on the bonus referred to was on 87% when it was completed. 

Please insure you understand the wagering and max cap amounts on the bonus before redeeming them. Our support agents is also available every day from 9am to 10pm if you have any queries.