Frustrating and disappointing experience

I thought that this was a trustworthy site until i noticed a pattern which raises an eyebrow. The sports betting site is something of a ****. What i mean by this is that you spend time trying to predict what you believe are going to be possible results to whatever sports, you compile your ticket and submit it. They deduct your stake from your account and the ticket shows a successful submission. The problem comes when you try to access your pending ticket to follow a you watch the matches, you search the entire website looking for your pending ticket but the ticket is nowhere and your money is gone. This is especially frustrating because you have cannot access the CASH OUT feature that they promise because your ticket is nowhere. I logged a query with SUPPORT and was informed that they are working on the SPORTS section of the site and are aware of these issues. The problem i have with this is that in the meantime the problem persists and people are still placing bets, why not shut this section down until the matter is resolved?....What i have opted to do is i make my sports selections and i then take a photo of the selection on my ticket and i then submit the ticket. The problem with this is that it should there be any discrepancy with the ticket, i have really no acceptable proof for them that the ticket is my or was played at all so even if my selections are correct, i have no ticket number or invoice t o prove that i purchased the ticket.

At this point, my experience with this site is resulting in a lot of frustration than enjoyment. The TRANSACTION HISTORY tab or section doesn't work, which is where i believed that that maybe where the tickets may be but still nothing there.

Besides my complaint, the site isn't all that bad. The interface is good, the layout is quite use friendly, much better than other sports betting sites i have frequented. I love the ease and variety of markets offered on the SOPRTS BETTING section. Unfortunately this means nothing if my issue isn't resolved. I really hope that the site's developers can get to the bottom of this matter swiftly.