GT
Gary T
1 reviews | Active since Oct 2024
04 Oct 2024, 02:03
Explain!!!
So I've received a NDB of R50 and managed to win and amount of over R5k and I've wagered the full amount and money just disappeared from my account and was left with a R40 balance, sent emails and live chats but they have no answers to where my money has gone I've sent a few screenshot of my game play but yet no funds has been showing up on my account... Can play.co.za please answer as to what happened with my +R5k winnings
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Replies (3)
Play.co.za's replyOfficial
04 Oct 2024, 06:57Good day Gary
I see one of our agents responded to your ticket last night.
Please note that every bonus comes with a wagering requirement and a maximum payout cap. The max cap indicates the highest amount you can receive after completing the wagering requirements.
You can find detailed information about these terms on the bonus page where you would have activated the bonus. If you have any questions or need further clarification about how wagering and max caps work, please don’t hesitate to contact us.
Kind Regards
PLAY.co.za Support Team
I see one of our agents responded to your ticket last night.
Please note that every bonus comes with a wagering requirement and a maximum payout cap. The max cap indicates the highest amount you can receive after completing the wagering requirements.
You can find detailed information about these terms on the bonus page where you would have activated the bonus. If you have any questions or need further clarification about how wagering and max caps work, please don’t hesitate to contact us.
Kind Regards
PLAY.co.za Support Team
Play.co.za's reply04 Oct 2024, 06:57
Official
Good day Gary
I see one of our agents responded to your ticket last night.
Please note that every bonus comes with a wagering requirement and a maximum payout cap. The max cap indicates the highest amount you can receive after completing the wagering requirements.
You can find detailed information about these terms on the bonus page where you would have activated the bonus. If you have any questions or need further clarification about how wagering and max caps work, please don’t hesitate to contact us.
Kind Regards
PLAY.co.za Support Team
I see one of our agents responded to your ticket last night.
Please note that every bonus comes with a wagering requirement and a maximum payout cap. The max cap indicates the highest amount you can receive after completing the wagering requirements.
You can find detailed information about these terms on the bonus page where you would have activated the bonus. If you have any questions or need further clarification about how wagering and max caps work, please don’t hesitate to contact us.
Kind Regards
PLAY.co.za Support Team
GT
Gary T's updateReviewer Update
04 Oct 2024, 07:03So will ally playing and reaching over 5k in profit after wagering the bonus I was left with R40 and my winnings just disappeared... Find my last win replay attached and check the wagering percentage as after the bonus I completed the wagering and all my winnings just vanished... https://fkivsk.hrqhregkxq.net/0ERz2UpJdH
GT
Gary T's update04 Oct 2024, 07:03
Reviewer Update
So will ally playing and reaching over 5k in profit after wagering the bonus I was left with R40 and my winnings just disappeared... Find my last win replay attached and check the wagering percentage as after the bonus I completed the wagering and all my winnings just vanished... https://fkivsk.hrqhregkxq.net/0ERz2UpJdH
Play.co.za's replyOfficial
04 Oct 2024, 07:20Good Morning Gary
I can confirm that the wagering has been completed. However, please note that the maximum cap on the bonus will still apply after the wagering is finished.
The bonus you mentioned had a maximum cap of R50, as stated on the active bonus. Once the wagering is completed, only R50 will be transferred to your main balance.
We encourage you to fami****ise yourself with these caps before redeeming any bonuses in the future. If you have any questions or need clarification, please feel free to contact us via your account before redeeming a bonus. We’re always happy to assist you!
Kind Regards
PLAY.co.za Support Team
I can confirm that the wagering has been completed. However, please note that the maximum cap on the bonus will still apply after the wagering is finished.
The bonus you mentioned had a maximum cap of R50, as stated on the active bonus. Once the wagering is completed, only R50 will be transferred to your main balance.
We encourage you to fami****ise yourself with these caps before redeeming any bonuses in the future. If you have any questions or need clarification, please feel free to contact us via your account before redeeming a bonus. We’re always happy to assist you!
Kind Regards
PLAY.co.za Support Team
Play.co.za's reply04 Oct 2024, 07:20
Official
Good Morning Gary
I can confirm that the wagering has been completed. However, please note that the maximum cap on the bonus will still apply after the wagering is finished.
The bonus you mentioned had a maximum cap of R50, as stated on the active bonus. Once the wagering is completed, only R50 will be transferred to your main balance.
We encourage you to fami****ise yourself with these caps before redeeming any bonuses in the future. If you have any questions or need clarification, please feel free to contact us via your account before redeeming a bonus. We’re always happy to assist you!
Kind Regards
PLAY.co.za Support Team
I can confirm that the wagering has been completed. However, please note that the maximum cap on the bonus will still apply after the wagering is finished.
The bonus you mentioned had a maximum cap of R50, as stated on the active bonus. Once the wagering is completed, only R50 will be transferred to your main balance.
We encourage you to fami****ise yourself with these caps before redeeming any bonuses in the future. If you have any questions or need clarification, please feel free to contact us via your account before redeeming a bonus. We’re always happy to assist you!
Kind Regards
PLAY.co.za Support Team