KR
Kent R
1 reviews | Active since Apr 2020
06 Feb 2025, 19:54
Don't use this platform called play.co.za
This Gambling site doesn't deserve a damn star , With the BS i experienced , So yes i used PROMO code and with every promo you are required to wager until you've reached your wage requirement, I'm aware of that but here the kicker , I deposited and played out my deposit then switched to the promo won 9k and completed the wagering requirement from R9000 they only paid me R1200 ....so my advice is don't use this platform they aren't transparent they will feed you bull**** afterwards.
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Play.co.za's replyOfficial
07 Feb 2025, 09:28Good morning Kent,
I understand your frustration, and I appreciate you sharing your experience. Based on our platform's terms, all promotional bonuses come with specific wagering requirements and max cap limits.From your message, it sounds like you met the wagering requirement but were affected by the 10x max cap rule on the bonus amount. This means that no matter how much you win, you can only withdraw up to 10 times the bonus value received. If you started with a promo and won R9000, but the max cap limited your withdrawal to R1200, this aligns with the stated terms.I agree that transparency is key, and I’d be happy to clarify any details.
Play.co.za
Customer support
I understand your frustration, and I appreciate you sharing your experience. Based on our platform's terms, all promotional bonuses come with specific wagering requirements and max cap limits.From your message, it sounds like you met the wagering requirement but were affected by the 10x max cap rule on the bonus amount. This means that no matter how much you win, you can only withdraw up to 10 times the bonus value received. If you started with a promo and won R9000, but the max cap limited your withdrawal to R1200, this aligns with the stated terms.I agree that transparency is key, and I’d be happy to clarify any details.
Play.co.za
Customer support
Play.co.za's reply07 Feb 2025, 09:28
Official
Good morning Kent,
I understand your frustration, and I appreciate you sharing your experience. Based on our platform's terms, all promotional bonuses come with specific wagering requirements and max cap limits.From your message, it sounds like you met the wagering requirement but were affected by the 10x max cap rule on the bonus amount. This means that no matter how much you win, you can only withdraw up to 10 times the bonus value received. If you started with a promo and won R9000, but the max cap limited your withdrawal to R1200, this aligns with the stated terms.I agree that transparency is key, and I’d be happy to clarify any details.
Play.co.za
Customer support
I understand your frustration, and I appreciate you sharing your experience. Based on our platform's terms, all promotional bonuses come with specific wagering requirements and max cap limits.From your message, it sounds like you met the wagering requirement but were affected by the 10x max cap rule on the bonus amount. This means that no matter how much you win, you can only withdraw up to 10 times the bonus value received. If you started with a promo and won R9000, but the max cap limited your withdrawal to R1200, this aligns with the stated terms.I agree that transparency is key, and I’d be happy to clarify any details.
Play.co.za
Customer support