1 reviews | Active since Feb 2023
Don't use
This was the one site where you would win, now suddenly it is so hard to win! The games lag and you lose money because of it. I asked them to look at my profile and make sure that due to the lagging I have not lost money. Yet I got the automated response.
I know they claim that everything is according to the standards and and and.. but I just don't understand why it has changed so much.
Hi Ben,
Thank you for your feedback, and we’re sorry the lag has spoilt your experience. Our team reviewed your account as you asked and found no irregularities, but we understand the reply may have felt generic when you were looking for real answers.
Every game runs on a certified random number generator, so outcomes stay random, fair and cannot be manipulated by anyone.
The lag and unexpected restarts are a separate issue, and we want to get to the bottom of them.
When this happens again, please reach out on live chat at www.play.co.za immediately with the games affected and the device you play on. That gives our technical team what it needs to investigate properly.
Kind regards,
Layla Davids | Customer Support Team | Play.co.za
Hi Ben,
Thank you for your feedback, and we’re sorry the lag has spoilt your experience. Our team reviewed your account as you asked and found no irregularities, but we understand the reply may have felt generic when you were looking for real answers.
Every game runs on a certified random number generator, so outcomes stay random, fair and cannot be manipulated by anyone.
The lag and unexpected restarts are a separate issue, and we want to get to the bottom of them.
When this happens again, please reach out on live chat at www.play.co.za immediately with the games affected and the device you play on. That gives our technical team what it needs to investigate properly.
Kind regards,
Layla Davids | Customer Support Team | Play.co.za