TH
Tracey-Lee Haricombe
1 reviews | Active since Oct 2021
14 Nov 2024, 16:41
Disgusted Customer Service
I have been enjoying Play.co.za for a while.But recently had the worst experience ever.I made a payment.My account was never credited.I have sent the verified sms as well as bank statement.I even called my bank and was advised that payment was done on play websites platform hence they need to accept bank statement ad proof of payment.Up until today my account was not credited.I am very upset.I was contacted by 2 agents and both did not assist.Train your people, Kayleen Adams and Nadia Liebenberg better.You have just lost a valuable client.
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Play.co.za's replyOfficial
15 Nov 2024, 09:07Good morning Tracey-Lee
The provided bank statement has been edited and does not display a name or reference number for the deposit.
To locate the funds, we require the reference number from the proof of payment.
We have responded to your ticket with instructions on how to obtain a proof of payment from your bank.
Kind Regards
PLAY.co.za Support Team
The provided bank statement has been edited and does not display a name or reference number for the deposit.
To locate the funds, we require the reference number from the proof of payment.
We have responded to your ticket with instructions on how to obtain a proof of payment from your bank.
Kind Regards
PLAY.co.za Support Team
Play.co.za's reply15 Nov 2024, 09:07
Official
Good morning Tracey-Lee
The provided bank statement has been edited and does not display a name or reference number for the deposit.
To locate the funds, we require the reference number from the proof of payment.
We have responded to your ticket with instructions on how to obtain a proof of payment from your bank.
Kind Regards
PLAY.co.za Support Team
The provided bank statement has been edited and does not display a name or reference number for the deposit.
To locate the funds, we require the reference number from the proof of payment.
We have responded to your ticket with instructions on how to obtain a proof of payment from your bank.
Kind Regards
PLAY.co.za Support Team