CB
Candice B
1 reviews | Active since Apr 2014
14 Apr 2025, 17:26
Cheap site -no live pavements or agents
Why is it that you are only able to get your winnings on a weekday. You should be able to get an automative system that pays out and your customers do not have to wait whole weekend or do you bet on that the people will cancel the withdrawal and play back there winnings. Secondly I withdraw money before and now you saying my account and you don't have live agents to assist with my request as well. You can't be that cheap not to hire people to work 24/7. I mean worst part it that you didn't have a live agent at 4pm. It's a disgrace. I'm just waiting to get my money then deleting my profile.
Helpful (0)
Replies (3)0
Replies (3)
Play.co.za's replyOfficial
16 Apr 2025, 12:26Hello Candice,
First off — massive congratulations on your win! Doubling your deposit is an awesome achievement, and we’re so glad you had a positive experience on the games! 🎉💸
We really appreciate your feedback. Currently, withdrawals are processed during weekdays, which is the norm across most platforms. That said, we’re actively working behind the scenes to expand our payout options — including weekends — to make things even smoother for our players in the near future.
Regarding support, our team is available every day from 10 AM to 4 PM, and we aim to respond to all tickets quickly and efficiently. We’re sorry to hear you couldn’t reach an agent at 4 PM — that’s not the level of service we strive for, and we’ll be looking into it.
It’s also worth noting that no other site matches us when it comes to the frequency and value of our promotions and bonuses. We’re proud to offer regular rewards that extend your playtime and boost your chances better than most of our competitors — because we believe our players deserve more!If you still need help with your account or withdrawal, please don’t hesitate to reach out — we’re here to get things sorted for you.Thanks again for playing, and once more — congrats on your big win! 🎰✨
Warm regards,
The PLAY Support Team
First off — massive congratulations on your win! Doubling your deposit is an awesome achievement, and we’re so glad you had a positive experience on the games! 🎉💸
We really appreciate your feedback. Currently, withdrawals are processed during weekdays, which is the norm across most platforms. That said, we’re actively working behind the scenes to expand our payout options — including weekends — to make things even smoother for our players in the near future.
Regarding support, our team is available every day from 10 AM to 4 PM, and we aim to respond to all tickets quickly and efficiently. We’re sorry to hear you couldn’t reach an agent at 4 PM — that’s not the level of service we strive for, and we’ll be looking into it.
It’s also worth noting that no other site matches us when it comes to the frequency and value of our promotions and bonuses. We’re proud to offer regular rewards that extend your playtime and boost your chances better than most of our competitors — because we believe our players deserve more!If you still need help with your account or withdrawal, please don’t hesitate to reach out — we’re here to get things sorted for you.Thanks again for playing, and once more — congrats on your big win! 🎰✨
Warm regards,
The PLAY Support Team
Play.co.za's reply16 Apr 2025, 12:26
Official
Hello Candice,
First off — massive congratulations on your win! Doubling your deposit is an awesome achievement, and we’re so glad you had a positive experience on the games! 🎉💸
We really appreciate your feedback. Currently, withdrawals are processed during weekdays, which is the norm across most platforms. That said, we’re actively working behind the scenes to expand our payout options — including weekends — to make things even smoother for our players in the near future.
Regarding support, our team is available every day from 10 AM to 4 PM, and we aim to respond to all tickets quickly and efficiently. We’re sorry to hear you couldn’t reach an agent at 4 PM — that’s not the level of service we strive for, and we’ll be looking into it.
It’s also worth noting that no other site matches us when it comes to the frequency and value of our promotions and bonuses. We’re proud to offer regular rewards that extend your playtime and boost your chances better than most of our competitors — because we believe our players deserve more!If you still need help with your account or withdrawal, please don’t hesitate to reach out — we’re here to get things sorted for you.Thanks again for playing, and once more — congrats on your big win! 🎰✨
Warm regards,
The PLAY Support Team
First off — massive congratulations on your win! Doubling your deposit is an awesome achievement, and we’re so glad you had a positive experience on the games! 🎉💸
We really appreciate your feedback. Currently, withdrawals are processed during weekdays, which is the norm across most platforms. That said, we’re actively working behind the scenes to expand our payout options — including weekends — to make things even smoother for our players in the near future.
Regarding support, our team is available every day from 10 AM to 4 PM, and we aim to respond to all tickets quickly and efficiently. We’re sorry to hear you couldn’t reach an agent at 4 PM — that’s not the level of service we strive for, and we’ll be looking into it.
It’s also worth noting that no other site matches us when it comes to the frequency and value of our promotions and bonuses. We’re proud to offer regular rewards that extend your playtime and boost your chances better than most of our competitors — because we believe our players deserve more!If you still need help with your account or withdrawal, please don’t hesitate to reach out — we’re here to get things sorted for you.Thanks again for playing, and once more — congrats on your big win! 🎰✨
Warm regards,
The PLAY Support Team
CB
Candice B's updateReviewer Update
17 Apr 2025, 07:53Firstly this is the most arrogant reply I have ever come across. I know I don't play alot of money but I'm playing and supporting the platform. This is not even a real apology more of brag than anything else. Firstly you only have staff between 10 and 4 . How does that work really now. Also you can't compare yourself to the leading sites out there cause betway, Hollywood bets, superstore bets etc. Payout with 1 minute to 24 hours any day of the week .
Anyway. Please, can you either close my account or advise on the steps as I am unable to do it on the app.
Anyway. Please, can you either close my account or advise on the steps as I am unable to do it on the app.
CB
Candice B's update17 Apr 2025, 07:53
Reviewer Update
Firstly this is the most arrogant reply I have ever come across. I know I don't play alot of money but I'm playing and supporting the platform. This is not even a real apology more of brag than anything else. Firstly you only have staff between 10 and 4 . How does that work really now. Also you can't compare yourself to the leading sites out there cause betway, Hollywood bets, superstore bets etc. Payout with 1 minute to 24 hours any day of the week .
Anyway. Please, can you either close my account or advise on the steps as I am unable to do it on the app.
Anyway. Please, can you either close my account or advise on the steps as I am unable to do it on the app.
Play.co.za's replyOfficial
17 Apr 2025, 09:09Good morning Candice,
Thank you for your feedback — we truly value all of our players, regardless of how much they choose to deposit. Your support means a lot to us.To clarify, we offer same-day withdrawals for requests queued before 1 PM on weekdays, and we are actively working on expanding our payout options to include faster and more flexible withdrawal times — including weekends.
I’m genuinely sorry if our previous response came across as arrogant — that was never our intention. We are proud of the platform we've built, including the frequent bonuses and exciting promotions we offer to give players more value and longer playtime, but we certainly didn’t mean to diminish your concerns in any way.
Our player support hours run from 9 AM to 10 PM, with live agents available between 10 AM and 4 PM. Even outside of live chat hours, our support team responds to tickets promptly and efficiently — always aiming to help as quickly as possible.
Each platform operates differently with its own strengths, and while we may not match some competitors on certain features, we do believe our freebies, game variety, and community-focused approach bring something unique to the table.
Regarding your request to close your account, I'm unable to action this directly, but you can reach out to our support team between 10 AM and 4 PM via live chat, and they'll assist you swiftly with that process.
Thanks again for taking the time to share your thoughts — and we wish you all the best moving forward.
Have a lucky Day
Robyn Smith
Customer Support
PLAY.co.za
Thank you for your feedback — we truly value all of our players, regardless of how much they choose to deposit. Your support means a lot to us.To clarify, we offer same-day withdrawals for requests queued before 1 PM on weekdays, and we are actively working on expanding our payout options to include faster and more flexible withdrawal times — including weekends.
I’m genuinely sorry if our previous response came across as arrogant — that was never our intention. We are proud of the platform we've built, including the frequent bonuses and exciting promotions we offer to give players more value and longer playtime, but we certainly didn’t mean to diminish your concerns in any way.
Our player support hours run from 9 AM to 10 PM, with live agents available between 10 AM and 4 PM. Even outside of live chat hours, our support team responds to tickets promptly and efficiently — always aiming to help as quickly as possible.
Each platform operates differently with its own strengths, and while we may not match some competitors on certain features, we do believe our freebies, game variety, and community-focused approach bring something unique to the table.
Regarding your request to close your account, I'm unable to action this directly, but you can reach out to our support team between 10 AM and 4 PM via live chat, and they'll assist you swiftly with that process.
Thanks again for taking the time to share your thoughts — and we wish you all the best moving forward.
Have a lucky Day
Robyn Smith
Customer Support
PLAY.co.za
Play.co.za's reply17 Apr 2025, 09:09
Official
Good morning Candice,
Thank you for your feedback — we truly value all of our players, regardless of how much they choose to deposit. Your support means a lot to us.To clarify, we offer same-day withdrawals for requests queued before 1 PM on weekdays, and we are actively working on expanding our payout options to include faster and more flexible withdrawal times — including weekends.
I’m genuinely sorry if our previous response came across as arrogant — that was never our intention. We are proud of the platform we've built, including the frequent bonuses and exciting promotions we offer to give players more value and longer playtime, but we certainly didn’t mean to diminish your concerns in any way.
Our player support hours run from 9 AM to 10 PM, with live agents available between 10 AM and 4 PM. Even outside of live chat hours, our support team responds to tickets promptly and efficiently — always aiming to help as quickly as possible.
Each platform operates differently with its own strengths, and while we may not match some competitors on certain features, we do believe our freebies, game variety, and community-focused approach bring something unique to the table.
Regarding your request to close your account, I'm unable to action this directly, but you can reach out to our support team between 10 AM and 4 PM via live chat, and they'll assist you swiftly with that process.
Thanks again for taking the time to share your thoughts — and we wish you all the best moving forward.
Have a lucky Day
Robyn Smith
Customer Support
PLAY.co.za
Thank you for your feedback — we truly value all of our players, regardless of how much they choose to deposit. Your support means a lot to us.To clarify, we offer same-day withdrawals for requests queued before 1 PM on weekdays, and we are actively working on expanding our payout options to include faster and more flexible withdrawal times — including weekends.
I’m genuinely sorry if our previous response came across as arrogant — that was never our intention. We are proud of the platform we've built, including the frequent bonuses and exciting promotions we offer to give players more value and longer playtime, but we certainly didn’t mean to diminish your concerns in any way.
Our player support hours run from 9 AM to 10 PM, with live agents available between 10 AM and 4 PM. Even outside of live chat hours, our support team responds to tickets promptly and efficiently — always aiming to help as quickly as possible.
Each platform operates differently with its own strengths, and while we may not match some competitors on certain features, we do believe our freebies, game variety, and community-focused approach bring something unique to the table.
Regarding your request to close your account, I'm unable to action this directly, but you can reach out to our support team between 10 AM and 4 PM via live chat, and they'll assist you swiftly with that process.
Thanks again for taking the time to share your thoughts — and we wish you all the best moving forward.
Have a lucky Day
Robyn Smith
Customer Support
PLAY.co.za