CG
Craig G
1 reviews | Active since Mar 2022
25 Dec 2024, 18:56
WARNING: Playa Bets is a Total **** – Stay Away!
To everyone thinking about using this platform: BE WARNED—it’s a complete ****! They don’t communicate, they ignore you, and they blatantly ***** your money while hiding behind **** numbers and useless email addresses. This company is an absolute disgrace. STAY FAR AWAY! For the record, I’m in the process of reporting this to the gambling board. Playa Bets, if you’re seeing this, contact me at ***—though I doubt you will, given how shady you are!
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Playa Bets's replyOfficial
27 Dec 2024, 10:42Hi Craig,
Thank you for sharing your feedback. We apologize for any frustration you've experienced. We understand the importance of timely communication and service.
We would like to clarify that our offices were closed on Christmas Eve at 18:00 and remained closed on Christmas Day for the holiday. However, we reopened on December 26, at which point we processed your withdrawal as quickly as possible.
We always aim to provide transparent and reliable customer support, and we regret that you felt this was not your experience. We take your concerns seriously and are committed to resolving any outstanding issues. Please feel free to reach out to our support team directly or respond here, and we will ensure we assist you promptly.
Kind regards,
The Playa Bets Team
Playa Bets's reply27 Dec 2024, 10:42
Official
Hi Craig,
Thank you for sharing your feedback. We apologize for any frustration you've experienced. We understand the importance of timely communication and service.
We would like to clarify that our offices were closed on Christmas Eve at 18:00 and remained closed on Christmas Day for the holiday. However, we reopened on December 26, at which point we processed your withdrawal as quickly as possible.
We always aim to provide transparent and reliable customer support, and we regret that you felt this was not your experience. We take your concerns seriously and are committed to resolving any outstanding issues. Please feel free to reach out to our support team directly or respond here, and we will ensure we assist you promptly.
Kind regards,
The Playa Bets Team