RR
Raeesa R
1 reviews | Active since Jun 2018
22 Jan 2025, 23:52
Unable to withdraw
Hi, I have been trying to cash out numerous times, be it via ewallet fnb or std bank account(eft) even through a voucher. It's not working the money returns into my playabets account. I was verified on the site and I have resent my documents 3 times. What is going on? Please approve my withdrawal. I have sent through ID and bank confirmation. Mimi Hlophe had informed my that my funds will reflect within 1hr-30mins depending on the amount.
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Replies (2)
Playa Bets's replyOfficial
23 Jan 2025, 11:04Dear Raeesa,
Thank you for reaching out and sharing your concerns about your withdrawal attempts.
We’d like to clarify that when there is an active bonus on your account, withdrawals are temporarily rejected until the bonus funds are fully used or reduced to a balance of R0. Once this condition is met, withdrawal requests can proceed without issue.
We confirm that your withdrawal has been approved and successfully paid out. If you encounter any further difficulties or have additional questions, please don’t hesitate to contact us. Our team is here to assist you.
Thank you for your patience and understanding.
Kind regards,
The Playa Bets Team
Thank you for reaching out and sharing your concerns about your withdrawal attempts.
We’d like to clarify that when there is an active bonus on your account, withdrawals are temporarily rejected until the bonus funds are fully used or reduced to a balance of R0. Once this condition is met, withdrawal requests can proceed without issue.
We confirm that your withdrawal has been approved and successfully paid out. If you encounter any further difficulties or have additional questions, please don’t hesitate to contact us. Our team is here to assist you.
Thank you for your patience and understanding.
Kind regards,
The Playa Bets Team
Playa Bets's reply23 Jan 2025, 11:04
Official
Dear Raeesa,
Thank you for reaching out and sharing your concerns about your withdrawal attempts.
We’d like to clarify that when there is an active bonus on your account, withdrawals are temporarily rejected until the bonus funds are fully used or reduced to a balance of R0. Once this condition is met, withdrawal requests can proceed without issue.
We confirm that your withdrawal has been approved and successfully paid out. If you encounter any further difficulties or have additional questions, please don’t hesitate to contact us. Our team is here to assist you.
Thank you for your patience and understanding.
Kind regards,
The Playa Bets Team
Thank you for reaching out and sharing your concerns about your withdrawal attempts.
We’d like to clarify that when there is an active bonus on your account, withdrawals are temporarily rejected until the bonus funds are fully used or reduced to a balance of R0. Once this condition is met, withdrawal requests can proceed without issue.
We confirm that your withdrawal has been approved and successfully paid out. If you encounter any further difficulties or have additional questions, please don’t hesitate to contact us. Our team is here to assist you.
Thank you for your patience and understanding.
Kind regards,
The Playa Bets Team
RR
Xolani Msweli
What absolute **** is this! Now you guys are deducting for loading vouchers
Raeesa R's updateReviewer Update
23 Jan 2025, 19:02Hi Raeesa,
Thank you for contacting support, kindly be advised that R60 deduction is for using vouchers to make your deposit.
Kind Regards,
Xolani Msweli
What absolute **** is this! Now you guys are deducting for loading vouchers
RR
Raeesa R's update23 Jan 2025, 19:02
Reviewer Update
Hi Raeesa,
Thank you for contacting support, kindly be advised that R60 deduction is for using vouchers to make your deposit.
Kind Regards,
Xolani Msweli
What absolute **** is this! Now you guys are deducting for loading vouchers