JB
Joshua B
1 reviews | Active since Feb 2025
27 Feb 2025, 14:20
Reverse Bonus Promotion
I signed up and received the R50 bonus which I then turned into around R400, I logged back in today to hopefully further these profits and my balance was R0. Thinking this is just an error I went into the transactions and the full amount of my winnings were deducted from my account with the statement "Reverse bonus promotion". How is this alright?
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Playa Bets's replyOfficial
27 Feb 2025, 14:45 Dear Joshua,
Thank you for reaching out to us. We prioritize excellent customer service and have promptly addressed your inquiry.
Upon reviewing your account, we found that the R50 free bonus you received is valid for 48 hours from the time it was credited. Unfortunately, based on your betting activity, it appears the rol***** requirements were not met within this timeframe, resulting in the forfeiture of the bonus. This policy is outlined in our terms and conditions to ensure fairness to all our clients.
As a gesture of goodwill, we have credited your account with another R50 free bonus. Please note that this bonus is subject to the same terms and conditions and will expire after 48 hours if the rol***** requirements are not met. For more details, you can review our terms at https://www.playabets.co.za/promotions/casino50.
Kind regards,
The Playa Bets Team
Thank you for reaching out to us. We prioritize excellent customer service and have promptly addressed your inquiry.
Upon reviewing your account, we found that the R50 free bonus you received is valid for 48 hours from the time it was credited. Unfortunately, based on your betting activity, it appears the rol***** requirements were not met within this timeframe, resulting in the forfeiture of the bonus. This policy is outlined in our terms and conditions to ensure fairness to all our clients.
As a gesture of goodwill, we have credited your account with another R50 free bonus. Please note that this bonus is subject to the same terms and conditions and will expire after 48 hours if the rol***** requirements are not met. For more details, you can review our terms at https://www.playabets.co.za/promotions/casino50.
Kind regards,
The Playa Bets Team
Playa Bets's reply27 Feb 2025, 14:45
Official
Dear Joshua,
Thank you for reaching out to us. We prioritize excellent customer service and have promptly addressed your inquiry.
Upon reviewing your account, we found that the R50 free bonus you received is valid for 48 hours from the time it was credited. Unfortunately, based on your betting activity, it appears the rol***** requirements were not met within this timeframe, resulting in the forfeiture of the bonus. This policy is outlined in our terms and conditions to ensure fairness to all our clients.
As a gesture of goodwill, we have credited your account with another R50 free bonus. Please note that this bonus is subject to the same terms and conditions and will expire after 48 hours if the rol***** requirements are not met. For more details, you can review our terms at https://www.playabets.co.za/promotions/casino50.
Kind regards,
The Playa Bets Team
Thank you for reaching out to us. We prioritize excellent customer service and have promptly addressed your inquiry.
Upon reviewing your account, we found that the R50 free bonus you received is valid for 48 hours from the time it was credited. Unfortunately, based on your betting activity, it appears the rol***** requirements were not met within this timeframe, resulting in the forfeiture of the bonus. This policy is outlined in our terms and conditions to ensure fairness to all our clients.
As a gesture of goodwill, we have credited your account with another R50 free bonus. Please note that this bonus is subject to the same terms and conditions and will expire after 48 hours if the rol***** requirements are not met. For more details, you can review our terms at https://www.playabets.co.za/promotions/casino50.
Kind regards,
The Playa Bets Team