ST
Sumaya T
1 reviews | Active since Dec 2021
07 Jan 2025, 10:17
Queries stay unresolved money missing
They say speak to the callcenter. Playa bets deducted hundreds of rands from my account while I was playing. I queried it they said they were aware of the issue then after quering again I was blocked no one responds. I opted for cashback bonus after losing so much and they never gave a cent. After they use u n ***** your money they throw u aside. This is a place that should be reported to the board they ********* they **** people no doubt
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Playa Bets's replyOfficial
08 Jan 2025, 14:18Hi Sumaya,
Thank you for sharing your feedback. We take these concerns very seriously and would like to clarify the situation.
Our records show that our support team responded to your queries via email. At no point was your account blocked or any funds deducted by us. The outcomes of your gameplay are determined by the casino game providers, which operate with independent and fair random number generators.
Regarding the cashback bonus, cashback is credited each Friday only if you are eligible. If you believe there has been a misunderstanding, please provide specific details, and we will gladly review this further.
We encourage open communication and assure you that we are here to assist you with any legitimate concerns. If there are any unresolved matters, please contact our support team directly for further clarification.
Kind regards,
The Playa Bets Team
Thank you for sharing your feedback. We take these concerns very seriously and would like to clarify the situation.
Our records show that our support team responded to your queries via email. At no point was your account blocked or any funds deducted by us. The outcomes of your gameplay are determined by the casino game providers, which operate with independent and fair random number generators.
Regarding the cashback bonus, cashback is credited each Friday only if you are eligible. If you believe there has been a misunderstanding, please provide specific details, and we will gladly review this further.
We encourage open communication and assure you that we are here to assist you with any legitimate concerns. If there are any unresolved matters, please contact our support team directly for further clarification.
Kind regards,
The Playa Bets Team
Playa Bets's reply08 Jan 2025, 14:18
Official
Hi Sumaya,
Thank you for sharing your feedback. We take these concerns very seriously and would like to clarify the situation.
Our records show that our support team responded to your queries via email. At no point was your account blocked or any funds deducted by us. The outcomes of your gameplay are determined by the casino game providers, which operate with independent and fair random number generators.
Regarding the cashback bonus, cashback is credited each Friday only if you are eligible. If you believe there has been a misunderstanding, please provide specific details, and we will gladly review this further.
We encourage open communication and assure you that we are here to assist you with any legitimate concerns. If there are any unresolved matters, please contact our support team directly for further clarification.
Kind regards,
The Playa Bets Team
Thank you for sharing your feedback. We take these concerns very seriously and would like to clarify the situation.
Our records show that our support team responded to your queries via email. At no point was your account blocked or any funds deducted by us. The outcomes of your gameplay are determined by the casino game providers, which operate with independent and fair random number generators.
Regarding the cashback bonus, cashback is credited each Friday only if you are eligible. If you believe there has been a misunderstanding, please provide specific details, and we will gladly review this further.
We encourage open communication and assure you that we are here to assist you with any legitimate concerns. If there are any unresolved matters, please contact our support team directly for further clarification.
Kind regards,
The Playa Bets Team