MM
Moses M
1 reviews | Active since May 2025
12 Dec 2024, 15:40
Playabets' stinking servise
Playabets is at it again, they are just as happy because they take months to answer any of their clients' quiries. The last time i had a complain with them they took more that two months to just say the are sorry.
That is how less important clients are to them. Today i cannot have acces to my tickets i have places yesterday, because they just decided they wanna migrate to a new website, whats so annoying about them they do not even notify their clients that they wanna migrate. they just migrate.
Whats frustrating i cannot even tell whether my Tickets have won or lost, when i contact them via their whatsapp help line, they do not answer at all. what a stench of a service, now we are in the dark and they not even bothered.
I am just writing this review so that fellow Punters and would be punters know exactly how Playabets is so that they can take informed decisions as to who to subscribe with.
Kind regard My E-mail: ***
Helpful (0)
Replies (3)0
Replies (3)
Playa Bets's replyOfficial
12 Dec 2024, 16:32Dear Moses,
Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your feedback, we want to clarify a few points. Notifications about our website migration were sent to our clients via email and SMS. We deeply regret if you didn’t receive these messages and understand how this may have caused confusion.
We also want to reassure you that all pending bets are secure and will be honored. If you’re unable to access your tickets, please reach out to us directly, and we’ll be happy to assist you with any updates on your wagers.
Additionally, we currently do not have a WhatsApp help line. For support, our dedicated team is available via email, live chat, and phone to address any concerns as quickly as possible.
We value your feedback and are committed to improving your experience with us. Please don’t hesitate to contact us at *** or through our other support channels so we can assist you further.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Playabets Team
Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your feedback, we want to clarify a few points. Notifications about our website migration were sent to our clients via email and SMS. We deeply regret if you didn’t receive these messages and understand how this may have caused confusion.
We also want to reassure you that all pending bets are secure and will be honored. If you’re unable to access your tickets, please reach out to us directly, and we’ll be happy to assist you with any updates on your wagers.
Additionally, we currently do not have a WhatsApp help line. For support, our dedicated team is available via email, live chat, and phone to address any concerns as quickly as possible.
We value your feedback and are committed to improving your experience with us. Please don’t hesitate to contact us at *** or through our other support channels so we can assist you further.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Playabets Team
Playa Bets's reply12 Dec 2024, 16:32
Official
Dear Moses,
Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your feedback, we want to clarify a few points. Notifications about our website migration were sent to our clients via email and SMS. We deeply regret if you didn’t receive these messages and understand how this may have caused confusion.
We also want to reassure you that all pending bets are secure and will be honored. If you’re unable to access your tickets, please reach out to us directly, and we’ll be happy to assist you with any updates on your wagers.
Additionally, we currently do not have a WhatsApp help line. For support, our dedicated team is available via email, live chat, and phone to address any concerns as quickly as possible.
We value your feedback and are committed to improving your experience with us. Please don’t hesitate to contact us at *** or through our other support channels so we can assist you further.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Playabets Team
Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your feedback, we want to clarify a few points. Notifications about our website migration were sent to our clients via email and SMS. We deeply regret if you didn’t receive these messages and understand how this may have caused confusion.
We also want to reassure you that all pending bets are secure and will be honored. If you’re unable to access your tickets, please reach out to us directly, and we’ll be happy to assist you with any updates on your wagers.
Additionally, we currently do not have a WhatsApp help line. For support, our dedicated team is available via email, live chat, and phone to address any concerns as quickly as possible.
We value your feedback and are committed to improving your experience with us. Please don’t hesitate to contact us at *** or through our other support channels so we can assist you further.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Playabets Team
MM
Moses M's updateReviewer Update
13 Dec 2024, 16:43Good Day
The message below refers:
That is how less important clients are to them. Today i cannot have acces to my tickets i have placed yesterday, because they just decided they wanna migrate to a new website, whats so annoying about them they do not even notify their clients that they wanna migrate. they just migrate.
I just want to again bring the above message to the attention of Playabets; that to date i still cannot see the results of the tickets i played on the 11 Dec 2024. they are not visible on their app. meaning i do not know whether the won or lost, they are reluctant to fix this on their app for reasons known only to them.
As of today i have wagered a ticked but the ticket also is hidden on their App. I cannot access / nor see the very same ticket that i have played half an hour ago, its gone with my money. This is so frustrating because i still have credit on my account with them meaning i am now stuck with them and cannot take my cash and wager elsewhere.
Any response to our complaints is not to resolve any problems but to buy themselves time while us the customers remain frustrated. If this cannot be resolved i will start to suspect foul play on part of Playabets. Otherwise this is not possible or else we need to seek legal advise in this regard since is our money at stake here.
Kind regards
The message below refers:
That is how less important clients are to them. Today i cannot have acces to my tickets i have placed yesterday, because they just decided they wanna migrate to a new website, whats so annoying about them they do not even notify their clients that they wanna migrate. they just migrate.
I just want to again bring the above message to the attention of Playabets; that to date i still cannot see the results of the tickets i played on the 11 Dec 2024. they are not visible on their app. meaning i do not know whether the won or lost, they are reluctant to fix this on their app for reasons known only to them.
As of today i have wagered a ticked but the ticket also is hidden on their App. I cannot access / nor see the very same ticket that i have played half an hour ago, its gone with my money. This is so frustrating because i still have credit on my account with them meaning i am now stuck with them and cannot take my cash and wager elsewhere.
Any response to our complaints is not to resolve any problems but to buy themselves time while us the customers remain frustrated. If this cannot be resolved i will start to suspect foul play on part of Playabets. Otherwise this is not possible or else we need to seek legal advise in this regard since is our money at stake here.
Kind regards
MM
Moses M's update13 Dec 2024, 16:43
Reviewer Update
Good Day
The message below refers:
That is how less important clients are to them. Today i cannot have acces to my tickets i have placed yesterday, because they just decided they wanna migrate to a new website, whats so annoying about them they do not even notify their clients that they wanna migrate. they just migrate.
I just want to again bring the above message to the attention of Playabets; that to date i still cannot see the results of the tickets i played on the 11 Dec 2024. they are not visible on their app. meaning i do not know whether the won or lost, they are reluctant to fix this on their app for reasons known only to them.
As of today i have wagered a ticked but the ticket also is hidden on their App. I cannot access / nor see the very same ticket that i have played half an hour ago, its gone with my money. This is so frustrating because i still have credit on my account with them meaning i am now stuck with them and cannot take my cash and wager elsewhere.
Any response to our complaints is not to resolve any problems but to buy themselves time while us the customers remain frustrated. If this cannot be resolved i will start to suspect foul play on part of Playabets. Otherwise this is not possible or else we need to seek legal advise in this regard since is our money at stake here.
Kind regards
The message below refers:
That is how less important clients are to them. Today i cannot have acces to my tickets i have placed yesterday, because they just decided they wanna migrate to a new website, whats so annoying about them they do not even notify their clients that they wanna migrate. they just migrate.
I just want to again bring the above message to the attention of Playabets; that to date i still cannot see the results of the tickets i played on the 11 Dec 2024. they are not visible on their app. meaning i do not know whether the won or lost, they are reluctant to fix this on their app for reasons known only to them.
As of today i have wagered a ticked but the ticket also is hidden on their App. I cannot access / nor see the very same ticket that i have played half an hour ago, its gone with my money. This is so frustrating because i still have credit on my account with them meaning i am now stuck with them and cannot take my cash and wager elsewhere.
Any response to our complaints is not to resolve any problems but to buy themselves time while us the customers remain frustrated. If this cannot be resolved i will start to suspect foul play on part of Playabets. Otherwise this is not possible or else we need to seek legal advise in this regard since is our money at stake here.
Kind regards
Playa Bets's replyOfficial
13 Dec 2024, 19:25Dear Moses,
Thank you for your follow up message, and we sincerely apologize for the ongoing frustration and inconvenience you are experiencing.
We take your concerns seriously, especially regarding the visibility of your tickets and the overall experience on our app. Our team is currently working on these issues as a matter of urgency to ensure that access to the old site is available. We assure you that there is no foul play involved, and we are fully committed to resolving this matter promptly. We can email you your betting history if you'd prefer and rest assured any winnings from your bets will be credited on the new site.
Regarding the tickets you played on 11 December 2024, we understand how important it is to have clarity on your results. Our support team will email you your tickets in the interim.
We acknowledge that these issues have caused immense frustration, and for that, we deeply apologize.
Thank you for bringing these concerns to our attention. We value your patience and understanding. Please do not hesitate to contact us directly for any urgent assistance.
Kind regards,
The Playabets Team
Thank you for your follow up message, and we sincerely apologize for the ongoing frustration and inconvenience you are experiencing.
We take your concerns seriously, especially regarding the visibility of your tickets and the overall experience on our app. Our team is currently working on these issues as a matter of urgency to ensure that access to the old site is available. We assure you that there is no foul play involved, and we are fully committed to resolving this matter promptly. We can email you your betting history if you'd prefer and rest assured any winnings from your bets will be credited on the new site.
Regarding the tickets you played on 11 December 2024, we understand how important it is to have clarity on your results. Our support team will email you your tickets in the interim.
We acknowledge that these issues have caused immense frustration, and for that, we deeply apologize.
Thank you for bringing these concerns to our attention. We value your patience and understanding. Please do not hesitate to contact us directly for any urgent assistance.
Kind regards,
The Playabets Team
Playa Bets's reply13 Dec 2024, 19:25
Official
Dear Moses,
Thank you for your follow up message, and we sincerely apologize for the ongoing frustration and inconvenience you are experiencing.
We take your concerns seriously, especially regarding the visibility of your tickets and the overall experience on our app. Our team is currently working on these issues as a matter of urgency to ensure that access to the old site is available. We assure you that there is no foul play involved, and we are fully committed to resolving this matter promptly. We can email you your betting history if you'd prefer and rest assured any winnings from your bets will be credited on the new site.
Regarding the tickets you played on 11 December 2024, we understand how important it is to have clarity on your results. Our support team will email you your tickets in the interim.
We acknowledge that these issues have caused immense frustration, and for that, we deeply apologize.
Thank you for bringing these concerns to our attention. We value your patience and understanding. Please do not hesitate to contact us directly for any urgent assistance.
Kind regards,
The Playabets Team
Thank you for your follow up message, and we sincerely apologize for the ongoing frustration and inconvenience you are experiencing.
We take your concerns seriously, especially regarding the visibility of your tickets and the overall experience on our app. Our team is currently working on these issues as a matter of urgency to ensure that access to the old site is available. We assure you that there is no foul play involved, and we are fully committed to resolving this matter promptly. We can email you your betting history if you'd prefer and rest assured any winnings from your bets will be credited on the new site.
Regarding the tickets you played on 11 December 2024, we understand how important it is to have clarity on your results. Our support team will email you your tickets in the interim.
We acknowledge that these issues have caused immense frustration, and for that, we deeply apologize.
Thank you for bringing these concerns to our attention. We value your patience and understanding. Please do not hesitate to contact us directly for any urgent assistance.
Kind regards,
The Playabets Team