CG
Clive G
1 reviews | Active since May 2016
20 Nov 2023, 04:42
Playabets live chat needs attention
Waiting in live chat que for over 30mins yet says im number 1 in que. No assistance at all Then why offer live chat of nobody is attending to the chats
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Replies (1)
Playa Bets's replyOfficial
15 Nov 2024, 14:13Hi Clive,
Thank you for your feedback, and we’re truly sorry to hear about the delay you experienced in our live chat queue. We understand how frustrating it can be to wait for assistance, especially when the system shows you are at the top of the queue. This is certainly not the experience we want you to have.
We are currently reviewing our live chat service to improve response times and ensure that every player receives the timely support they deserve. In the meantime, if you still need assistance, please feel free to contact us directly via ***, and we’ll be happy to assist you as quickly as possible.
We appreciate your patience and feedback as we work to enhance our customer service.
Best regards,
The Playa Bets Team
Thank you for your feedback, and we’re truly sorry to hear about the delay you experienced in our live chat queue. We understand how frustrating it can be to wait for assistance, especially when the system shows you are at the top of the queue. This is certainly not the experience we want you to have.
We are currently reviewing our live chat service to improve response times and ensure that every player receives the timely support they deserve. In the meantime, if you still need assistance, please feel free to contact us directly via ***, and we’ll be happy to assist you as quickly as possible.
We appreciate your patience and feedback as we work to enhance our customer service.
Best regards,
The Playa Bets Team
Playa Bets's reply15 Nov 2024, 14:13
Official
Hi Clive,
Thank you for your feedback, and we’re truly sorry to hear about the delay you experienced in our live chat queue. We understand how frustrating it can be to wait for assistance, especially when the system shows you are at the top of the queue. This is certainly not the experience we want you to have.
We are currently reviewing our live chat service to improve response times and ensure that every player receives the timely support they deserve. In the meantime, if you still need assistance, please feel free to contact us directly via ***, and we’ll be happy to assist you as quickly as possible.
We appreciate your patience and feedback as we work to enhance our customer service.
Best regards,
The Playa Bets Team
Thank you for your feedback, and we’re truly sorry to hear about the delay you experienced in our live chat queue. We understand how frustrating it can be to wait for assistance, especially when the system shows you are at the top of the queue. This is certainly not the experience we want you to have.
We are currently reviewing our live chat service to improve response times and ensure that every player receives the timely support they deserve. In the meantime, if you still need assistance, please feel free to contact us directly via ***, and we’ll be happy to assist you as quickly as possible.
We appreciate your patience and feedback as we work to enhance our customer service.
Best regards,
The Playa Bets Team