Playabets is a definate headache to play on

This place has the most useless chat service ever. They take their own sweet time to respond to emails and on their wattsapp chat its like they employed people that saw a phone for the first time. I made a deposit without using any bonus offer and am trying to withdraw and the person is telling me i supposed to wager at some odds or something. How can I wager my own money to withdraw. Where do they find these people from seriously