LP
Lisa P
1 reviews | Active since Aug 2019
01 Aug 2024, 00:57
PlayaBets customer service team MIA
So normally Playa are amazing with regards to withdrawals and queries.
But today, their whatsapp is not working, in game chat is being ignored after you state your query and emails are getting no further than the automated response... There is a free spin bonus today, of which I met the criteria, and now for the last 6 to 7 oddd hours have battled to contact anyone regarding these so they can be allocated...
Where are the Playa customer service team??? STILL no spins credited to me..
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Playa Bets's replyOfficial
15 Nov 2024, 12:34Hi Lisa,
Thank you for your feedback and for being a valued Playa Bets player. We’re glad to hear that you’ve generally had positive experiences with us, but we sincerely apologize for the inconvenience you experienced on that day.
Our team has been handling a high volume of queries, which may have caused delays in our response times. We understand how frustrating it can be when you’re unable to get the assistance you need, especially when it involves a promotion you’ve worked hard to qualify for.
Please rest assured that your query is important to us. If your free spins have not yet been allocated, kindly provide your account details and the relevant promotion information to our support team at ***, and we’ll ensure this is resolved promptly.
We appreciate your patience and understanding, and we’re committed to making sure your experience improves moving forward.
Best regards,
The Playa Bets Team
Thank you for your feedback and for being a valued Playa Bets player. We’re glad to hear that you’ve generally had positive experiences with us, but we sincerely apologize for the inconvenience you experienced on that day.
Our team has been handling a high volume of queries, which may have caused delays in our response times. We understand how frustrating it can be when you’re unable to get the assistance you need, especially when it involves a promotion you’ve worked hard to qualify for.
Please rest assured that your query is important to us. If your free spins have not yet been allocated, kindly provide your account details and the relevant promotion information to our support team at ***, and we’ll ensure this is resolved promptly.
We appreciate your patience and understanding, and we’re committed to making sure your experience improves moving forward.
Best regards,
The Playa Bets Team
Playa Bets's reply15 Nov 2024, 12:34
Official
Hi Lisa,
Thank you for your feedback and for being a valued Playa Bets player. We’re glad to hear that you’ve generally had positive experiences with us, but we sincerely apologize for the inconvenience you experienced on that day.
Our team has been handling a high volume of queries, which may have caused delays in our response times. We understand how frustrating it can be when you’re unable to get the assistance you need, especially when it involves a promotion you’ve worked hard to qualify for.
Please rest assured that your query is important to us. If your free spins have not yet been allocated, kindly provide your account details and the relevant promotion information to our support team at ***, and we’ll ensure this is resolved promptly.
We appreciate your patience and understanding, and we’re committed to making sure your experience improves moving forward.
Best regards,
The Playa Bets Team
Thank you for your feedback and for being a valued Playa Bets player. We’re glad to hear that you’ve generally had positive experiences with us, but we sincerely apologize for the inconvenience you experienced on that day.
Our team has been handling a high volume of queries, which may have caused delays in our response times. We understand how frustrating it can be when you’re unable to get the assistance you need, especially when it involves a promotion you’ve worked hard to qualify for.
Please rest assured that your query is important to us. If your free spins have not yet been allocated, kindly provide your account details and the relevant promotion information to our support team at ***, and we’ll ensure this is resolved promptly.
We appreciate your patience and understanding, and we’re committed to making sure your experience improves moving forward.
Best regards,
The Playa Bets Team