Pathetic

Hi Aya,

Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the document verification process.

To ensure the safety and security of all our players, as well as comply with legal and regulatory requirements, we require verification documents before processing withdrawals. If documents are not submitted or are incomplete, we’re unable to proceed with withdrawal requests.

I do see your revised documents sent was approved and your account is fully FICA'ed. Please feel free to get in touch if there's anything else we can assist you with.

Best regards,
The Playa Bets team