No remorse or sympathy from Playabets

Two months ago, I won money through the pragmatic prize drop, on the T&Cs it said it would be loaded the following Thursday - long story short it wasn’t, Ive been speaking to the support team every week since then and its a different story, “we waiting for pragmatic, theres system issues, we cant give you a turnaround time” Fast forward to yesterday, I deposited 2k and accidentally opted for the deposit bonus - Now I didn’t want that because Im aware of the implications of these bonuses and the wagering amounts to be able to withdraw. So I reached out to the support team and asked where is my bonus and I would like opt out, only to wake up the next morning with no resolution. After 3 years of pointless back and forth with the support team I am told “sorry you cant withdraw your amounts, if you cancel the bonus you lose the deposit” basically Im forced to be stuck with the bonus and my funds are held hostage. Im fighting back and there is no understanding or courtesy and Im being told basically “your money is ours, only if you win you can withdraw” So I had to play R2000 finish, where I was forced to play and lose it- just to get a bonus that I have to wager until 15k to withdraw, keep in mind a bonus I didn’t want in the first place and was accidentally opted into. No remorse or understanding from Playabets, now Im forcefully R2000 down that I couldn’t withdraw at all bc there is no heart from Playabets