JP
Johannes P
1 reviews | Active since Dec 2024
21 Dec 2024, 00:10
Never got the bonus I was supposed to
Very bad I was cheated out of / never given the bonus I actually was qualified to get (20% deposit bonus as part of the 12 days of Christmas promotion) and that's after I gave the proof of my deposits of the day in question which was the 18th of December
Helpful (0)
Replies (1)0
Replies (1)
Playa Bets's replyOfficial
27 Dec 2024, 08:58Hi Johannes,
Thank you for your feedback. We appreciate you bringing this to our attention.
Upon reviewing your account, we can confirm that the bonus in question was issued to you on 19th December and has already been used. We apologize if there was any misunderstanding or if our communication regarding this was unclear.
Our goal is to ensure every customer receives the rewards they qualify for, and we’re sorry to hear you feel otherwise. If you have any additional concerns or questions, please don’t hesitate to contact our support team directly. We’re here to assist you.
Kind regards,
The Playa Bets Team
Thank you for your feedback. We appreciate you bringing this to our attention.
Upon reviewing your account, we can confirm that the bonus in question was issued to you on 19th December and has already been used. We apologize if there was any misunderstanding or if our communication regarding this was unclear.
Our goal is to ensure every customer receives the rewards they qualify for, and we’re sorry to hear you feel otherwise. If you have any additional concerns or questions, please don’t hesitate to contact our support team directly. We’re here to assist you.
Kind regards,
The Playa Bets Team
Playa Bets's reply27 Dec 2024, 08:58
Official
Hi Johannes,
Thank you for your feedback. We appreciate you bringing this to our attention.
Upon reviewing your account, we can confirm that the bonus in question was issued to you on 19th December and has already been used. We apologize if there was any misunderstanding or if our communication regarding this was unclear.
Our goal is to ensure every customer receives the rewards they qualify for, and we’re sorry to hear you feel otherwise. If you have any additional concerns or questions, please don’t hesitate to contact our support team directly. We’re here to assist you.
Kind regards,
The Playa Bets Team
Thank you for your feedback. We appreciate you bringing this to our attention.
Upon reviewing your account, we can confirm that the bonus in question was issued to you on 19th December and has already been used. We apologize if there was any misunderstanding or if our communication regarding this was unclear.
Our goal is to ensure every customer receives the rewards they qualify for, and we’re sorry to hear you feel otherwise. If you have any additional concerns or questions, please don’t hesitate to contact our support team directly. We’re here to assist you.
Kind regards,
The Playa Bets Team