CC
Caylin C
1 reviews | Active since May 2023
26 Apr 2025, 09:57
Fica/withdrawal
I've been trying to withdraw my money since this morning I've submitted my documentation 3 times already. I've been chatting with Zenele she keeps on saying they wil get back to me but nothing
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Playa Bets's replyOfficial
02 May 2025, 11:05Hi Caylin,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your FICA verification and withdrawal request.
We understand how frustrating delays can be, especially after submitting your documents multiple times. Please be assured that this matter is being escalated for urgent resolution. Our team, including Zenele, is actively working to complete the verification process and ensure that your withdrawal is processed without further delay.
To assist you more efficiently, we kindly ask that you send your account details (such as your registered email or username) to *** so we can prioritize your case.
Thank you for your patience, and we’re committed to resolving this matter promptly.
Kind regards,
The Playa Bets Team
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your FICA verification and withdrawal request.
We understand how frustrating delays can be, especially after submitting your documents multiple times. Please be assured that this matter is being escalated for urgent resolution. Our team, including Zenele, is actively working to complete the verification process and ensure that your withdrawal is processed without further delay.
To assist you more efficiently, we kindly ask that you send your account details (such as your registered email or username) to *** so we can prioritize your case.
Thank you for your patience, and we’re committed to resolving this matter promptly.
Kind regards,
The Playa Bets Team
Playa Bets's reply02 May 2025, 11:05
Official
Hi Caylin,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your FICA verification and withdrawal request.
We understand how frustrating delays can be, especially after submitting your documents multiple times. Please be assured that this matter is being escalated for urgent resolution. Our team, including Zenele, is actively working to complete the verification process and ensure that your withdrawal is processed without further delay.
To assist you more efficiently, we kindly ask that you send your account details (such as your registered email or username) to *** so we can prioritize your case.
Thank you for your patience, and we’re committed to resolving this matter promptly.
Kind regards,
The Playa Bets Team
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your FICA verification and withdrawal request.
We understand how frustrating delays can be, especially after submitting your documents multiple times. Please be assured that this matter is being escalated for urgent resolution. Our team, including Zenele, is actively working to complete the verification process and ensure that your withdrawal is processed without further delay.
To assist you more efficiently, we kindly ask that you send your account details (such as your registered email or username) to *** so we can prioritize your case.
Thank you for your patience, and we’re committed to resolving this matter promptly.
Kind regards,
The Playa Bets Team