NS
Nonkululeko S
1 reviews | Active since Oct 2017
06 Jan 2025, 18:07
Don't waste your time with a query
Not Playabets giving me a run around allocating a bonus I acquired. Like why offer a promotional bonus if you won't allocate it to players and when asked about it you make them, do the same thing repeatedly. Such a ****. I was asked to reply to the bonus emailed which I had already rep**** to twice. I'm so bored.
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Playa Bets's replyOfficial
07 Jan 2025, 09:17Hi Nonkululeko,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during this process.
Upon reviewing your case, we noticed the delay was due to the bonus being claimed at the very end of the promotion. However, as part of our commitment to excellent customer service, we’ve now allocated the bonus to your account.
We regret the frustration this may have caused and appreciate your patience while we resolved this. If you have any further concerns or questions, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
The Playa Bets Team
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during this process.
Upon reviewing your case, we noticed the delay was due to the bonus being claimed at the very end of the promotion. However, as part of our commitment to excellent customer service, we’ve now allocated the bonus to your account.
We regret the frustration this may have caused and appreciate your patience while we resolved this. If you have any further concerns or questions, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
The Playa Bets Team
Playa Bets's reply07 Jan 2025, 09:17
Official
Hi Nonkululeko,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during this process.
Upon reviewing your case, we noticed the delay was due to the bonus being claimed at the very end of the promotion. However, as part of our commitment to excellent customer service, we’ve now allocated the bonus to your account.
We regret the frustration this may have caused and appreciate your patience while we resolved this. If you have any further concerns or questions, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
The Playa Bets Team
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during this process.
Upon reviewing your case, we noticed the delay was due to the bonus being claimed at the very end of the promotion. However, as part of our commitment to excellent customer service, we’ve now allocated the bonus to your account.
We regret the frustration this may have caused and appreciate your patience while we resolved this. If you have any further concerns or questions, please don’t hesitate to reach out. Your satisfaction is very important to us.
Kind regards,
The Playa Bets Team