1 reviews | Active since Feb 2024
Disappointed
I do not even want to leave 1 star I am so dissatisfied with this gambling site I haven't won anything since I joined and now that I eventually won a small amount that I want to withdraw I am told that I have an active sign up bonus that I lost all the bonus money they gave me and I did not know the bonus was not for slots as I only know how to play slots so now I had to play out my last money that I won on a sign up bonus that I lost the first day of getting it on lucky numbers that I had no clue to what I was doing. I feel ******* because last night when I made a withdrawal there was no indication of a active bonus I just saw the money was reversed this morning. Why did they not inform me. Playa bets is the worst please make sure of their terms and conditions before accepting their sign up bonus. I will not be participating in any of their future promotions as promotions are basically just ****s to get you to deposit more money and then you loose it all
Thank you for sharing your experience, and we are truly sorry to hear about your frustration. We understand how important it is to be clear about terms and conditions, especially when it comes to bonuses, and we deeply regret that you felt misinformed. Our goal is to be transparent with all players about bonus requirements, and we understand that this can be confusing, especially if you were unaware of the restrictions on certain games. It’s never our intention to cause confusion or frustration. We apologize if you were not properly informed about how the bonus worked, and we will review our communication procedures to ensure that similar issues don’t occur in the future.
Can you please supply us with your account details and one of our agents will get in touch with you.
Best Regards,
The Playa Bets team
Thank you for sharing your experience, and we are truly sorry to hear about your frustration. We understand how important it is to be clear about terms and conditions, especially when it comes to bonuses, and we deeply regret that you felt misinformed. Our goal is to be transparent with all players about bonus requirements, and we understand that this can be confusing, especially if you were unaware of the restrictions on certain games. It’s never our intention to cause confusion or frustration. We apologize if you were not properly informed about how the bonus worked, and we will review our communication procedures to ensure that similar issues don’t occur in the future.
Can you please supply us with your account details and one of our agents will get in touch with you.
Best Regards,
The Playa Bets team