LE
Lourens E

1 reviews | Active since Aug 2016

27 Aug 2025, 19:38

Deposits not reflecting on my player account.

I recently signed up with Playabets and made an initial deposit which reflected immediately on my player account. However, I subsequently made two additional deposits that have not appeared on my account. Playabets has advised that these payments were cancelled by my bank. I’ve since contacted my bank, and they’ve confirmed that both transactions were successfully processed and paid into Playabets’ account. Following this, Playabets initiated an investigation but responded that their payments team would only be available after 12 hours. I find this delay concerning, especially given the nature of the issue and the fact that funds have already left my account. I would appreciate urgent clarification and resolution of this matter.

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Replies (2)
LE
Lourens E's update28 Aug 2025, 18:51
Reviewer Update
Ok, Playabets phoned me this morning, clarified the issue and the deposits reflected in my player account. Well done guys.
LE
Lourens E's update28 Aug 2025, 18:53
Reviewer Update
And on that note, I won, processed a Withdrawal and barely 2 minutes later the money was in my account. Another very well done!