HS
Hendrina S
1 reviews | Active since Jan 2025
13 Jan 2025, 18:28
Balance is nothing all of a sudden!
I played slots then had a balance of R80, I changed games and all off a sudden my balance is 0.03c!!!! What a load of ****!! I'm a new player, didn't accept any bonuses or anything so what money showed in my account is MINE!!!! Please rectify and give me my money!!!! And I can't find anywhere on the app to chat to an agent!!
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Replies (1)
Playa Bets's replyOfficial
14 Jan 2025, 11:22Hi Hendrina,
Thank you for sharing your concerns. We understand your frustration and would like to clarify the situation.
Regarding the in-app chat, our support team is available to assist you. You can find the chat function under the “Help” or “Support” section of the app. Alternatively, you can reach out to us via email (***) or our support helpline ***) for immediate assistance.
Our records show that you contacted our support team, and we responded promptly by requesting your account details to investigate further. Unfortunately, we did not receive a reply to proceed with resolving the issue.
Based on our review, the funds in question were used to place bets on various slot games. If you’d like a detailed breakdown of your gameplay and transactions, please let us know so we can assist you further, alternatively you can view these transaction on your betting history on your account.
We are committed to ensuring transparency and fairness in every interaction, and we’re here to help. Should you have any additional concerns, feel free to reach out again.
Kind regards,
The Playa Bets Team
Thank you for sharing your concerns. We understand your frustration and would like to clarify the situation.
Regarding the in-app chat, our support team is available to assist you. You can find the chat function under the “Help” or “Support” section of the app. Alternatively, you can reach out to us via email (***) or our support helpline ***) for immediate assistance.
Our records show that you contacted our support team, and we responded promptly by requesting your account details to investigate further. Unfortunately, we did not receive a reply to proceed with resolving the issue.
Based on our review, the funds in question were used to place bets on various slot games. If you’d like a detailed breakdown of your gameplay and transactions, please let us know so we can assist you further, alternatively you can view these transaction on your betting history on your account.
We are committed to ensuring transparency and fairness in every interaction, and we’re here to help. Should you have any additional concerns, feel free to reach out again.
Kind regards,
The Playa Bets Team
Playa Bets's reply14 Jan 2025, 11:22
Official
Hi Hendrina,
Thank you for sharing your concerns. We understand your frustration and would like to clarify the situation.
Regarding the in-app chat, our support team is available to assist you. You can find the chat function under the “Help” or “Support” section of the app. Alternatively, you can reach out to us via email (***) or our support helpline ***) for immediate assistance.
Our records show that you contacted our support team, and we responded promptly by requesting your account details to investigate further. Unfortunately, we did not receive a reply to proceed with resolving the issue.
Based on our review, the funds in question were used to place bets on various slot games. If you’d like a detailed breakdown of your gameplay and transactions, please let us know so we can assist you further, alternatively you can view these transaction on your betting history on your account.
We are committed to ensuring transparency and fairness in every interaction, and we’re here to help. Should you have any additional concerns, feel free to reach out again.
Kind regards,
The Playa Bets Team
Thank you for sharing your concerns. We understand your frustration and would like to clarify the situation.
Regarding the in-app chat, our support team is available to assist you. You can find the chat function under the “Help” or “Support” section of the app. Alternatively, you can reach out to us via email (***) or our support helpline ***) for immediate assistance.
Our records show that you contacted our support team, and we responded promptly by requesting your account details to investigate further. Unfortunately, we did not receive a reply to proceed with resolving the issue.
Based on our review, the funds in question were used to place bets on various slot games. If you’d like a detailed breakdown of your gameplay and transactions, please let us know so we can assist you further, alternatively you can view these transaction on your betting history on your account.
We are committed to ensuring transparency and fairness in every interaction, and we’re here to help. Should you have any additional concerns, feel free to reach out again.
Kind regards,
The Playa Bets Team