YK
Yannick K
1 reviews | Active since Dec 2024
12 Dec 2024, 23:06
All bet placed yesterday are gone
I ahve joined few months ago, been enjoying it until today when they have decided to migrate their website and not notifying clients, now I cannot access my account, I had to reset my password, and when I managed to access my account "SURPRISE" All my bets are gone, nowhere to be found. even my deposit history is empty. Everytime I logout, I can't log back in. And they're not replying to my emails.
Yannick Kabale
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Playa Bets's replyOfficial
13 Dec 2024, 19:43 Hi Yannick,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the inconvenience caused by the recent updates to our website. We performed a major system upgrade yesterday to improve your experience, and while we sent out notifications via email and SMS on 11/12/2024, we regret that you may not have seen them.
Please rest assured that any winnings from your previous bets will be credited to your new account. Additionally, we are working diligently to make the old website available for viewing purposes, which should be ready by tomorrow or Sunday.To assist you further, I’ve asked our support team to compile and send you a detailed list of your bets from the old platform and email to you.
Thank you for your patience and understanding as we work to address these matters. Please don’t hesitate to reach out if you have any further questions or concerns.
Best Regards,
The Playa Bets team
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the inconvenience caused by the recent updates to our website. We performed a major system upgrade yesterday to improve your experience, and while we sent out notifications via email and SMS on 11/12/2024, we regret that you may not have seen them.
Please rest assured that any winnings from your previous bets will be credited to your new account. Additionally, we are working diligently to make the old website available for viewing purposes, which should be ready by tomorrow or Sunday.To assist you further, I’ve asked our support team to compile and send you a detailed list of your bets from the old platform and email to you.
Thank you for your patience and understanding as we work to address these matters. Please don’t hesitate to reach out if you have any further questions or concerns.
Best Regards,
The Playa Bets team
Playa Bets's reply13 Dec 2024, 19:43
Official
Hi Yannick,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the inconvenience caused by the recent updates to our website. We performed a major system upgrade yesterday to improve your experience, and while we sent out notifications via email and SMS on 11/12/2024, we regret that you may not have seen them.
Please rest assured that any winnings from your previous bets will be credited to your new account. Additionally, we are working diligently to make the old website available for viewing purposes, which should be ready by tomorrow or Sunday.To assist you further, I’ve asked our support team to compile and send you a detailed list of your bets from the old platform and email to you.
Thank you for your patience and understanding as we work to address these matters. Please don’t hesitate to reach out if you have any further questions or concerns.
Best Regards,
The Playa Bets team
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the inconvenience caused by the recent updates to our website. We performed a major system upgrade yesterday to improve your experience, and while we sent out notifications via email and SMS on 11/12/2024, we regret that you may not have seen them.
Please rest assured that any winnings from your previous bets will be credited to your new account. Additionally, we are working diligently to make the old website available for viewing purposes, which should be ready by tomorrow or Sunday.To assist you further, I’ve asked our support team to compile and send you a detailed list of your bets from the old platform and email to you.
Thank you for your patience and understanding as we work to address these matters. Please don’t hesitate to reach out if you have any further questions or concerns.
Best Regards,
The Playa Bets team