LM
Lethabo M
1 reviews | Active since Nov 2023
26 Apr 2025, 15:12
585 disappeared
Yesterday I play a win for 410 in a war bet but the bet was not made and my money was not returned and today again 175 bet was made and same thing happened… my money disappeared even if I won. No record on my bet history in a war bet. Been waiting for them to resolve only get the same answer we will look in to it. They don’t take us crus.
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Playa Bets's replyOfficial
02 May 2025, 11:07Hi Lethabo,
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how concerning it is when bets appear to go missing and winnings aren’t reflected. Please rest assured that this is not the experience we want for our players, and we take these matters very seriously. Our customer service manager will be in contact with you to find out more about the incident and assist you.
Kind regards,
The Playa Bets team
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how concerning it is when bets appear to go missing and winnings aren’t reflected. Please rest assured that this is not the experience we want for our players, and we take these matters very seriously. Our customer service manager will be in contact with you to find out more about the incident and assist you.
Kind regards,
The Playa Bets team
Playa Bets's reply02 May 2025, 11:07
Official
Hi Lethabo,
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how concerning it is when bets appear to go missing and winnings aren’t reflected. Please rest assured that this is not the experience we want for our players, and we take these matters very seriously. Our customer service manager will be in contact with you to find out more about the incident and assist you.
Kind regards,
The Playa Bets team
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how concerning it is when bets appear to go missing and winnings aren’t reflected. Please rest assured that this is not the experience we want for our players, and we take these matters very seriously. Our customer service manager will be in contact with you to find out more about the incident and assist you.
Kind regards,
The Playa Bets team