Very poor and unprofessional assessment.

My insurance insisted they have to send my already assessed iPhone to Platinum Repairs for another assessment. The iStore firstly restored the software and determined the problem is in the hardware and not in the software. After the phone has been sent to the Apple repair centre for assessment, component failure was detected and gave a quote... Then my insurance requested the phone back and sent it to Platinum Repairs. Their assessment is that the the software needs to be updated, for 3 times the price that the iStore charged me already to do it. Now I will get my phone back and the repair has not been made because they did not find the real problem. I am writing this review before I send my phone back and forth and never get my phone fixed. My phone has only been assessed so far, no repairs made.