1 reviews | Active since Apr 2021
Great customer service; could work on repair skills
iPhone was sent to them after claiming from my insurance (Naked) for a screen replacement and Face ID sensor replacement. Took around 1 week to repair the device and send it back to me. Received device back, used for 1 week and then Face ID stopped working again. Platinum Repairs acknowledged the faulty Face ID sensors and accepted the device back to be repaired again (including shipping) and I got them to replace the battery in the device while they were busy with it. Received phone back today (although the screen was very dirty), Face ID works 100% now and the battery health is sitting at 100% which would indicate a battery replacement was done. All in all, I'm very pleased with Platinum Repairs. Their customer service is top notch. Would put a 5 star review if my device had been repaired correctly the first time round.
