Excellent service and great auto response

Short background, my husbands phone was ****** Dec'18 and it's been a hectic couple of months. It was insured "luckily" paid out, new phone..then..phone fell less than 30 cm and dead thus second replacement.

Dear Grace and team, I want you to know how much we appreciate the excellent service you and your team provided with our Samsung. The automated response on your calls/emails is BRILLIANT and amazing. Even though it is an auto reply it is astonishing how reassuring the messages are.

Your technician and follow ups deserves more than 5 out of 5.

Your follow ups and calls in regards to the repair was reassurance.

Thank you

Regards, Nadia