************* SERVICE PROVIDER

INEFFICIENT AND INEFFECTIVE. MY LATOP WAS SENT FOR ASSESSMENT IN DEC 2022, I PHONED ON 12/1/2023 TO FOLLOW UP JUST TO HEAR THAT THE WARRANTY ON THE LAPTOP IS VOID BECAUSE OF WATER DAMAGE. THE LAPTOP IS NOT EVEN 1 YEAR OLD AND THE PHOTOS THAT THEY SENT OF THE ASSESSED LAPTOP CAME AS SUCH A SHOCK SINCE IT LOOKED LIKE AN OLD LAPTOP, FULL OF SCRATCHES AND WHERE THEY OPENED THE DEVICE WAS FULL OF RUST. I PACKED THE DEVICE SECURELY AND THE DEVICE WAS IN EXCELLENT CONDITION MINUS THE FACT THAT THE DEVICE DID NOT WANT TO SWITCH ON BECAUSE OF A MALFUNCTION WHEN I UPGRADED MY WINDOWS PROGRAM. ALL OF THE SUDDEN THE ASSESSMENT CAME OUT AS WATER DAMAGE AS WELL AS SCRATCHES ON THE THE LAPTOP. I THINK THE COMPANY JUST WANT TO AVOID TO REPAIR THE DEVICE UNDER WARRANTY THEY SENT ME A QUOTATION OF R8585.30 FOR REPLACING OF LAPTOP.