********, *******, and Vandals

Seriously, do not trust them. Find literally any other place to send your laptop even if it's under warranty. These people are the worst. They collected my laptop in Cape Town, had it sent to George, then Johannesburg, and then finally back to Cape Town where it was looked at for the first time, 7 days after it was collected. It went in because the screen was faulty, nothing super serious - but the diagnosis that was forwarded to me was that apparently my laptop wouldn't turn on, wouldn't boot into the OS, had a faulty battery and a faulty motherboard - literally making up everything they could - absurd. So after dealing with them and calling out their lies they changed their mind - their excuse being that the support desk made a typo - which is hilarious for so many reasons. A typo doesn't lead you into typing a full diagnosis filled with lies. The supposed typo was that they forgot to say the word "not" before all the problems. Ie, "the motherboard is *not* faulty, the laptop doesn't *not* boot into the OS" - ridiculous really. Their whole operation comes off as a ****, from the call desk where people sound like they don't know a thing about what they are talking about and sound as if they hope you will believe their lies (yes you can hear that), to the technician who gave the complete wrong diagnosis. Regardless, after they "repaired" the laptop, they sent it from the repair centre in Cape Town, back to JHB, back to George, then to me in Cape Town again. The condition the laptop got back to me in was borderline vandalism. 2 of the *****s holding the base of the laptop in are stripped completely, the laptop is practically bursting open now. There are scratches in several places, and the keyboard is sticky. AT LEAST THE SCREEN WORKS - gosh. RIP your laptop if you send it here.