Ridiculous- don't know what they doing

Bought a new HP laptop through Vodacom end on November 2017. On 9 February opened laptop to start the day and keyboard was not typing at all. Phoned to report it and they said collection will take place in 24-48 hours. Collection took place 3 days later.

Assessment was done there was a loose cable which was now fixed. Laptop was delivered the afternoon of 19 February. Laptop was fine. On 21 February a day after getting it back same problem keyboard is not typing. Phoned in to report it. I was told it will be collected taken to the technian to be repaired. What are the chances of this happening again I asked? Clive said it shouldn't happen again!!!!

If they can't fix the device it will be sent to HP for diagnostic testing. So now have to wait 3 weeks for it at HP never mind it takes them 3 days to collect and 3 days to Deliver.

For a small issue I am now waiting over a month for my laptop.