Platinum Warranty takes 3 weeks to replace a hard drive.

Zero stars if I could....I bought a laptop in 2019 from Evetech and with it I bought a 3 year ON SITE warranty. Unfortunately for me my hard drive failed and had to be replaced. First I had to CONVINCED Platinumfor 3 days that there is a problem, as they keep on replying back with stupid answers like make sure your windows updates are up to date.... I don't think a noise in the machine has anything to do with windows updates. Playing for time that was what it was.... If someone would have read the email properly they would have immediately gather that it is a hardware related issue and not software. They send me on a wild goosechase with all kinds of irrelevant instructions. After a few days they decided to believe me (days that I could not work that was lost because we take our merry time and see how far we can avoid to help the customer) Today is 3 weeks since the technician rocks up here and removed the drive. It is insane to believe that I had to wait 3 weeks before a new drive can be replaced. I did ask if it would be possible to upgrade to a bigger drive and I will pay. After ONE WEEK they still could not give me an answer. In week 2 they come back and say they can only help me with a 2TB drive which I accepted and pay. My question is why should it take a company 3 weeks to replace a drive, something that can be bought from Makro, Game, Takealot but hey you customer guess what......we already have your money and you WILL WAIT till we ready. One would imagine in difficult times like these where lots of business close their doors that customer service would be a priority.....not the least. Please never try to compete with companies like Amazon, Takealot for customer service because you guys will loose by far. Very unhappy with the service and if I could would have gone somewhere else. Will NOT recommend Platinum Warranty to anyone.