JD
Jacqui D
1 reviews | Active since Jun 2025
23 Jun 2025, 13:06
Zanele was very helpful, I am still waiting on my refund
Zanele was very helpful, I am still waiting on my refund. I liked dealing with her though. However I don't have much faith in Platinum life anymore in fact I am saddened by the way my account was handled. I received a mail from Michel Holworthy on 18 March 2025 to say the increase that I did not authorize was removed... Two months later when I checked my statement I saw that wasn't the case... Surely you can understand my anger, disappointment and distrust in Platinum Life... Please expidite my refund. Thanks
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Platinum Life's replyOfficial
23 Jun 2025, 14:09Dear Jacqui,
Thank you for your feedback. I’m truly sorry to hear about your frustration and disappointment — I completely understand how the situation has affected your trust in Platinum Life, and I appreciate you sharing your experience.
Thank you for your feedback. I’m truly sorry to hear about your frustration and disappointment — I completely understand how the situation has affected your trust in Platinum Life, and I appreciate you sharing your experience.
I would like to reassure you that the amendment to your account was made as per the arrangement, and the refund was processed on the 13th of this month. Please allow 2-3 working days for the funds to reflect, depending on your bank.
We sincerely apologize for the inconvenience and the way your account was initially handled. Your concerns have been taken seriously, and we truly value the opportunity to restore your confidence in our service.
If there’s anything further you need or if you have any questions, please don’t hesitate to reach out.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Jun 2025, 14:09
Official
Dear Jacqui,
Thank you for your feedback. I’m truly sorry to hear about your frustration and disappointment — I completely understand how the situation has affected your trust in Platinum Life, and I appreciate you sharing your experience.
Thank you for your feedback. I’m truly sorry to hear about your frustration and disappointment — I completely understand how the situation has affected your trust in Platinum Life, and I appreciate you sharing your experience.
I would like to reassure you that the amendment to your account was made as per the arrangement, and the refund was processed on the 13th of this month. Please allow 2-3 working days for the funds to reflect, depending on your bank.
We sincerely apologize for the inconvenience and the way your account was initially handled. Your concerns have been taken seriously, and we truly value the opportunity to restore your confidence in our service.
If there’s anything further you need or if you have any questions, please don’t hesitate to reach out.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor