GB
Grant B
1 reviews | Active since Apr 2014
30 Oct 2021, 02:30
you *****ing my money
hi there. i was phoned by you guys about 2 months ago. they gave me a quote on a life policy and was told this. they goibg to send me a copy of how the policy will look and all great stories that the debit order will never ever run unless i accept the quote via email and signed ghe policy off. now R370 has gone off my bank account. you guys better phone me immediately on *** and refund me my money the same day. you guys are *******..... my id number is *******. you better pay my money back the same day as i have never seen a policy document or anything and i will be reporting this to the financial services board...
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Replies (6)0
Replies (6)
Platinum Life's replyOfficial
30 Oct 2021, 04:13Dear Grant,
I have received your review and I am looking into this matter for you
Our system shows that your policy documents were sent out via email on the 6th of September 2021 to your Gmail account. I am following up on this further and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter for you
Our system shows that your policy documents were sent out via email on the 6th of September 2021 to your Gmail account. I am following up on this further and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Oct 2021, 04:13
Official
Dear Grant,
I have received your review and I am looking into this matter for you
Our system shows that your policy documents were sent out via email on the 6th of September 2021 to your Gmail account. I am following up on this further and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter for you
Our system shows that your policy documents were sent out via email on the 6th of September 2021 to your Gmail account. I am following up on this further and will provide feedback as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
GB
Grant B's updateReviewer Update
30 Oct 2021, 05:28hi Simone. i wqs advised that no premium would go off my account until i revied the documents and gave the go ahead. i have not received them and nor did i authorize you guys to deducta premium. i spoke to the lady that phoned me and she said she needs to take my bank details as they just need it for the aystem but nothing would go off my account until i gave the go ahrad which i have not. refund that premium immediately today as this is going to be reported.
GB
Grant B's update30 Oct 2021, 05:28
Reviewer Update
hi Simone. i wqs advised that no premium would go off my account until i revied the documents and gave the go ahead. i have not received them and nor did i authorize you guys to deducta premium. i spoke to the lady that phoned me and she said she needs to take my bank details as they just need it for the aystem but nothing would go off my account until i gave the go ahrad which i have not. refund that premium immediately today as this is going to be reported.
Platinum Life's replyOfficial
02 Nov 2021, 13:30I am sorry that you did not receive your documentation via email. I will follow up on the call made to you and the manner in which the sale was concluded and explained.
A cancellation has been logged on the system and we have arranged to refund the premium taken - we are just awaiting confirmation from the bank. A consultant will also be in touch within the week to confirm all of this with you
A cancellation has been logged on the system and we have arranged to refund the premium taken - we are just awaiting confirmation from the bank. A consultant will also be in touch within the week to confirm all of this with you
Platinum Life's reply02 Nov 2021, 13:30
Official
I am sorry that you did not receive your documentation via email. I will follow up on the call made to you and the manner in which the sale was concluded and explained.
A cancellation has been logged on the system and we have arranged to refund the premium taken - we are just awaiting confirmation from the bank. A consultant will also be in touch within the week to confirm all of this with you
A cancellation has been logged on the system and we have arranged to refund the premium taken - we are just awaiting confirmation from the bank. A consultant will also be in touch within the week to confirm all of this with you
GB
Grant B's updateReviewer Update
03 Nov 2021, 12:07hi i spoke to them yesterday and said my refund has been processed and i have not received my funds yet...
GB
Grant B's update03 Nov 2021, 12:07
Reviewer Update
hi i spoke to them yesterday and said my refund has been processed and i have not received my funds yet...
Platinum Life's replyOfficial
03 Nov 2021, 12:24We are just awaiting confirmation from the bank regarding the successful receipt of the premium and then the refund will be paid accordingly
Platinum Life's reply03 Nov 2021, 12:24
Official
We are just awaiting confirmation from the bank regarding the successful receipt of the premium and then the refund will be paid accordingly
GB
Grant B's updateReviewer Update
04 Nov 2021, 06:06hi. and how long does this take.
GB
Grant B's update04 Nov 2021, 06:06
Reviewer Update
hi. and how long does this take.